Customer Service Executive

4 months ago


Belfast, United Kingdom Diageo Full time

**About us**

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

**About the function**

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Diageo Ireland Customers.

**About the role**

The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.
- To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

**About you**

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you

**What you will bring**
- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
- At least 6 months Customer Service Experience in a busy customer service role
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage

Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers

- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification

**QUALIFICATION/LICENSURE**
**Work Authorization**: US Citizen

**Preferred years of experience**: 1 years

**Travel required**: No travel required

**Shift timings**:



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