Customer Service

1 month ago

Belfast, United Kingdom OBR Executive Search Full time
Customer Service - Permanent Office based Belfast
This is an amazing opportunity to join a company moving into a massive growth period with excellent career prospects and a positive culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen
NB* "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you".
As a Customer Service Advisor the roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge.
Job Title:
Customer Advisors Department:
Contract: Full time, permanent
Hours: 37.5 per week
Salary: £23,288 per annum.
Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures.
Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes.
Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.
Key responsibilities:
• Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
• Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
• Following up on enquiries by phone and email.
• Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
• Process and book all referrals within appropriate time frames.
• Scheduling of surgical procedures within specific time scales.
• Ensuring that all patient treatment records are accurate and up to date.
• Liaising with colleagues across a variety of teams

  • Customer Service Representative

    4 weeks ago

    Belfast, United Kingdom Select Service Partner UK Ltd Full time £12

    Job SummaryWe are seeking a motivated and enthusiastic Service Team Member to join our team at Brew Dog, Belfast Grand Central Station. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide outstanding customer service and...

  • Customer Service

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    Customer Service - Permanent Office based Belfast This is an amazing opportunity to join a company moving into a massive growth period with excellent career prospects and a positive culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB* "No candidate will meet every single...

  • Customer Service Representative

    5 months ago

    Belfast, United Kingdom Blue Print Systems Full time

    **Customer Service Representative (Weekly Pay & Training Provided)** **Location**: Belfast, Northern Ireland Are you a friendly, detail-oriented individual looking to start or advance your career in customer service? Do you enjoy helping others and solving problems? Join our team as a Customer Service Representative in Belfast! We are seeking...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom Blue Print Systems Full time

    **Customer Service Assistant (Weekly Pay & Training Provided)** **Location**: Belfast, Northern Ireland Are you a friendly, detail-oriented individual looking to start or advance your career in customer service? Do you enjoy helping others and solving problems? Join our team as a Customer Service Assistant in Belfast! We are seeking enthusiastic, fun and...

  • Customer Service Assistant

    5 months ago

    Belfast, United Kingdom DEILLIORXZY Full time

    **Job Description: Customer Service Assistant** **Location**: Belfast **About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering superior customer service and support. We are seeking a friendly and proactive Customer Service Assistant to join our team and enhance our customers'...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients via various...

  • Customer Service Representative

    5 months ago

    Belfast, United Kingdom Communications and Solutions Partners Group Full time

    **Customer Service Representative** Are you a proactive and customer-oriented individual with a talent for sales? We're looking for a motivated Customer Service Representative to engage with customers and drive sales while ensuring top-notch service. **Duties**: - Provide exceptional customer service and support to clients in person - Answer customer...

  • Customer Service Executive

    5 months ago

    Belfast, United Kingdom First Recruitment Full time

    _**Customer Service Representative**_ - **ASAP start**_ - **5 Month Contract**_ - **Belfast BT1**_ **Role Purpose** **Role Responsibilities** - To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring our client maintains its position as supplier of choice. - To build brilliant Customer/Consumer...

  • Customer Service Representative

    5 months ago

    Belfast, United Kingdom Twist Promotions Full time

    **Responsibilities**: - Assist customers with product inquiries, orders, and issue resolution - Perform data entry tasks accurately and efficiently - Upsell products or services to customers when appropriate - Analyse customer interactions to improve service quality - Maintain a high level of phone etiquette at all times **Requirements**: - Strong...

  • Customer Service Executive

    5 months ago

    Belfast, United Kingdom Diageo Full time

    **About us** Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we...

  • Customer Service Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Agent

    5 months ago

    Belfast, United Kingdom Excalibur Academy Full time

    Are you a dynamic and customer-focused individual with excellent communication skills? We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a crucial role in providing exceptional service to our clients both face-to-face and through our call center. **Responsibilities**: - Greet...

  • Customer Service Representative

    4 weeks ago

    Belfast, United Kingdom Entain Full time

    Customer Service RepresentativeAt Entain, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and driving sales in our betting shops.Key Responsibilities:• Deliver outstanding customer service to our customers• Take bets on a...

  • Customer Service Executive

    5 months ago

    Belfast, United Kingdom Diageo Full time

    Purpose of the Role: The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full). Key Accountabilities Order lifecycle management Maximising customer satisfaction level and order entry accuracy Building...

  • Customer Service Representative

    6 months ago

    Belfast, United Kingdom Maat Co Full time

    Join Our Team as a Customer Service Representative in Belfast! Are you passionate about providing exceptional service and creating positive customer experiences? Do you thrive in a dynamic, fast-paced environment? If so, we want YOU to join our team in Belfast as a Customer Service Representative! We're dedicated to delivering excellence in customer...

  • Customer Service Representative

    2 weeks ago

    Belfast, United Kingdom Diageo Full time

    About the RoleThe Customer Services Executive plays a key part in ensuring Diageo's customers receive an exceptional level of service. This role is part of the IOI Customer Service Centre, a Centre of Excellence within Diageo that focuses on delivering high-quality customer satisfaction.About the TeamThe Customer Services team, based in Northern Ireland,...

  • Customer Service Representative

    4 weeks ago

    Belfast, United Kingdom GLL Full time

    At GLL, we're seeking a skilled Customer Service Representative to join our team at Templemore Baths. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for every visitor.As a Customer Service Representative, you'll be the first point of contact for...

  • Customer Service Representative

    5 months ago

    Belfast, United Kingdom Knockout promotions Full time

    **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Welcome customers in the store and identify their needs or problems. - Provide information about different departments, products, and special promotions. - Answer customer questions about our products and services. - Maintain customer files and follow up with customers...

  • Customer Service Expert

    3 weeks ago

    Belfast, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleDelivering Exceptional Customer ServiceSunbelt Rentals Careers is seeking an exceptional Customer Service Advisor to join our team. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive a best-in-class service experience.Key ResponsibilitiesManage customer inquiries and resolve issues in a...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom CV-Library Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international...