Customer Service Executive

5 days ago

Belfast, United Kingdom Diageo Full time

Purpose of the Role:
The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities

Order lifecycle management

Maximising customer satisfaction level and order entry accuracy

Building strong relationship with customers, sales and logistics functions

Timely handling all incoming customer queries and requests

Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment

Reporting (daily, weekly and monthly reports)

Continuously improve the customer service process

Manage issue resolution for respective sales organisation(s)

Continuously support system and process improvement initiatives

Support other functions and processing activities (billing, clearing, customer spend processing)

Any other tasks requested by line manager

Excellent interpersonal and communication skills

Excellent customer service and customer care mind-set

Willingness and ability to build great relationships with customers

Positive ‘can do‘ attitude

Accuracy and attention to details

Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary

Willingness to gather excellent knowledge of customers and market specifics

Looking for and responding to feedback

Always looking for issue resolution and service improvement

Active team player, always there to help others

Understand and comply with the controls in own area
- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualificationAt least 6 months
- Customer Service Experience in a busy customer service role
- Excellent spoken and written English
- Some experience of Microsoft Office suite would be advantageous
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage

**QUALIFICATION/LICENSURE**
**Work Authorization**: US Citizen

**Preferred years of experience**: 1 years

**Travel required**: No travel required

**Shift timings**:

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