Customer Service Advisor

4 months ago


Belfast, United Kingdom Relay Group Limited Full time

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, account issues, and product information
- Analyze customer needs and recommend appropriate financial services
- Process transactions and update customer accounts in Salesforce
- Resolve customer complaints or escalate issues as needed
- Maintain accurate and detailed customer records

**Experience**:

- Previous experience in a customer service role preferred
- Familiarity with financial services and products is a plus
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £23,619.95 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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