Customer Service Advisor
6 days ago
As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.
**Responsibilities**:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate financial services or products
- Process customer transactions accurately and efficiently
- Collaborate with cross-functional teams to address customer concerns and ensure customer satisfaction
- Stay up-to-date on company products, services, and policies to provide accurate information to customers
**Qualifications**:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Previous experience in a customer service role preferred
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
**Job Types**: Full-time, Permanent
**Salary**: From £23,608.11 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
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