Customer Service Advisor

7 months ago


Belfast, United Kingdom Switch Advisor Ltd Full time

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

**Responsibilities**:

- Respond to customer inquiries and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate financial services or products
- Process customer transactions accurately and efficiently
- Collaborate with cross-functional teams to address customer concerns and ensure customer satisfaction
- Stay up-to-date on company products, services, and policies to provide accurate information to customers

**Qualifications**:

- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Previous experience in a customer service role preferred
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,608.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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