Customer Service Advisor

3 weeks ago


Belfast, United Kingdom Digitalprinting.co.uk Full time

**Customer Services Advisor (Online Team, Immediate Start)**

Due to continued growth and expansion DigitalPrinting.co.uk, a thriving online Digital Printing company in Belfast (Duncrue), are seeking a **Customer Service Advisor** to join our fun and friendly team.

Founded in 1988, we have built a reputation for high quality combined with fast turnarounds and award-winning service.

**Are you fed up working long unsociable hours? No weekends with the Digital Printing Team**

**Salary**

£22,000 - £23,000 + fantastic benefits in a modern workplace

**Benefits and Perks**

Flexible Hours

Possibility of Compressed hours after training (4-day week)

Cycle to work Scheme

Pension Contribution

No Late Nights or Weekend Work

Free Parking

Staff Discount

This is a full time, permanent position based at Northside offices, Dargan Crescent, Belfast. The remuneration on this position will depend on experience. Office based, 40 hrs per week

**About the Role**

Respond to ALL customer requests in a timely manner as advised by the Customer Services Manager, and to support the sales and production teams as and when required

**Obligations and duties for Customer Service Advisor**

Ø Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively.

Ø Provide assistance and support to other members of the sales team as may be necessary to meet customer demands

Ø Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records

Ø Monitor and support team performance to ensure maximum performance from the team

Ø Be driven to achieve and maintain top quality customer service levels at all times

Ø Provide regular structured feedback to enable constant improvement of product and service levels

Ø Any other reasonable duties as required, or at the request of management

**Essential criteria for Customer Service Advisor**

Ø GCSE Maths and English at Grade C or above or equivalent

Ø Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach

Ø Experience of managing emotive and complex customer and client queries, concerns and complaints related to an extensive range of products

Ø Motivated by achievement of results and providing a high level of service to all customers

Ø Strong team player

**Desirable Criteria**

Ø 1+ years’ experience of working in a sales or customer service environment

Ø 1 + years’ experience of managing customer expectations and resolution of complaints

Ø Strong desire to succeed with the ability to multitask multiple projects at once.
- **This job description is a general outline of each post as it is currently perceived by Northside Graphics. It is not intended to be restrictive or definitive. Each member of staff will have an individual work plan agreed with them following appointment to the post, which is aligned to the organisations strategic plan.**_
- **Northside Graphics are an Equal Opportunity Employer**_

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location



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