Customer Success Executive
5 months ago
S3 Solutions is preparing for the launch of our new SaaS product positioned within the social impact and evaluation space. With a uniquely intuitive project set up, a bank of validated evaluation resources and underpinned by machine learning, our SaaS product will transform how charities, social enterprises and not for profit organisations report on their outcomes and activities. The product will also enable funders to accurately measure the impact of their investment.
We are now seeking to recruit a motivated and enthusiastic Customer Success Executive with a passion for social impact. The Customer Success Executive will work closely with customers to understand their business objectives and coordinate with our internal teams (Sales, Marketing, Development) to ensure that we are providing an outstanding customer service experiences along with a high quality product for our customers. As a Customer Success Executive, you will support the adoption, retention and growth of our customer base.
**About The Role**
**Key Duties of a Customer Success Executive**:
- Provide both reactive and proactive services to our customer base
- Work with our internal teams to resolve customer issues/escalations, taking ownership of the resolution process ensuring you exceed customer expectations.
- Help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customer’s first point of contact. You will be their advocate and support and and will work directly with our product & development team to help improve the product (feature requests, improvements, bugs)
- You will help customers maximise their value with absolute knowledge of the product
- High levels of quality customer engagement ensuring they reach success as soon as possible
- A continuous approach to actively growing the community of customers - Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers and be the go-to guide
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- You will help to identify and resolve challenges with product adoption encountered by our customers
- Lead on regular programme of customer Success initiatives, events and Webinars win collaboration with our internal teams (including Marketing, Consulting & FundReady) to deliver additional value and enhance the customer relationship
- Focus on delivering service excellence through human' engagement therefore confidence and experience in speaking to a large number of Customers, some of which will be in a challenging situation is absolutely essential in this role
**Required Criteria**
- BSc Hons Qualification in a relevant discipline
**Desired Criteria**
- Experience within a relevant fundraising, business management, research, sports development or community development environment - either in a work or voluntary capacity
- Experience within social value, evaluation and/or impact measurement
**Skills Needed**
Customer Relationship Management, Developing Proposals, Establishing Rapport With Clients, Managing a Client Engagement, Planning & Scheduling, Problem Solving, Task Planning, Time Management, Adapting to Circumstances, Attention to detail, Planning and Organising, Communication, Verbal and Written Skills, Keeping People Informed, Developing Self, Teamwork
**About The Company**
Our mission is to leave a positive and lasting impact on the people, organisations and communities we work with, supporting social change.
Our work is channelled through two distinct but connected services:
Consultancy Service: Our areas of expertise are in research, evaluation and impact measurement, feasibility study, business planning and strategic planning. Our multidisciplinary team are experienced researchers and social impact analysts, we focus on providing applied social research through highly engaging consulting services that produce actionable insights and innovative solutions..
**Company Culture**
Our people are at the heart of our business.
We pride ourselves on having an accessible and grounded team that are easy to work with which is why we recruit exceptional people who align to our company values.
We offer a flexible and relaxed working environment and a supportive team ethos. Our team members come from across NI and as a company we are proud to have our roots in Belfast with a regional offices in Derry.
**Company Benefits**
We have a great place to work...........
Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Remote working, Casual dress, Free parking, Free work laptop, Referral bonus, Open office, Company retreats, Competitive salary, Monthly Team Lunches, Work With Charities
**Salary**
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full timeCsutomer Success Executive Hybrid, Belfast Up to £35,000 + OTE My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office. As part of the Customer Success team,...
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full timeCsutomer Success Executive Hybrid, Belfast Up to £35,000 + OTE My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office.As part of the Customer Success team, you'll own...
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full timeCsutomer Success Executive Hybrid, Belfast Up to £35,000 + OTE My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office.As part of the Customer Success team, you'll own...
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full timeCsutomer Success Executive Hybrid, Belfast Up to £35,000 + OTE My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office.As part of the Customer Success team, you'll own...
-
Customer Success Executive
4 months ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-24)** The role provides the opportunity to manage existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of your accounts and Seopa through identifying and negotiating new business with existing customers and successfully onboarding and managing...
-
Customer Success Executive
5 months ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-24)** The role provides the opportunity to take ownership of existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successfully onboarding and...
-
Customer Success Executive
4 months ago
Belfast, United Kingdom Whytematter Full time**Whytematter **are delighted to be recruiting a **Customer Success Executive** for our exciting client who are growing. They are looking for an enthusiastic individual to join their dynamic and expanding team who offer financial services, tech and media brands the opportunity to harness the power of their proprietary comparison technology, enabling them to...
-
Customer Success Executive
4 months ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-24)** Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with...
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full time €35,000Csutomer Success Executive Hybrid, Belfast My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office. As part of the Customer Success team, you'll own existing...
-
Customer Success Executive
2 months ago
Belfast, United Kingdom Realtime Recruitment Full time €35,000Csutomer Success Executive Hybrid, Belfast My client is a successful software provider here in Northern Ireland. They are looking for a motivated individual with a background in Account Management or Customer Success to join their highly successful and talented team in the Belfast office. As part of the Customer Success team, you'll own existing...
-
Customer Success Executive
10 hours ago
Belfast, United Kingdom Realtime Recruitment Full time €30,000 - €35,000Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack Includes healthcare...
-
Customer Success Professional
2 months ago
Belfast, United Kingdom Realtime Recruitment Full time{"title": "Customer Success Executive", "description": "Unlock Your Potential in Customer SuccessAt Realtime Recruitment, we're seeking a talented Customer Success Executive to join our team in Belfast. As a key member of our Customer Success team, you'll be responsible for managing multiple customer accounts, identifying new sales opportunities, and...
-
Customer Success Professional
2 months ago
Belfast, United Kingdom Realtime Recruitment Full time{"title": "Customer Success Executive", "description": "Unlock Your Potential in Customer SuccessAt Realtime Recruitment, we're seeking a talented Customer Success Executive to join our team in Belfast. As a key member of our Customer Success team, you'll be responsible for managing multiple customer accounts, identifying new sales opportunities, and...
-
Customer Success Professional
1 month ago
Belfast, United Kingdom Realtime Recruitment Full timeCustomer Success ExecutiveAre you a motivated individual with a background in Account Management or Customer Success looking for a new challenge? We have an exciting opportunity for a Customer Success Executive to join our team in Belfast.This role provides significant opportunities to build on current customer relationships, grow existing accounts, and take...
-
Customer Success Professional
1 month ago
Belfast, United Kingdom Realtime Recruitment Full timeCustomer Success ExecutiveAre you a motivated individual with a background in Account Management or Customer Success looking for a new challenge? We have an exciting opportunity for a Customer Success Executive to join our team in Belfast.This role provides significant opportunities to build on current customer relationships, grow existing accounts, and take...
-
Customer Success Executive
5 months ago
Belfast, United Kingdom SeeMeHired Full timeThe company is rapidly expanding, selling its product across the UK and Ireland with strong financial support from its private and public investors. We are seeking to quickly recruit several talented Telemarketers to assist with our growth plans. **Hybrid Working 2 days in the office ( Belfast) three days working from home** your responsibilities will...
-
Customer Success Professional
1 month ago
Belfast, United Kingdom Realtime Recruitment Full timeCustomer Success ExecutiveAre you a motivated individual with a background in Account Management or Customer Success looking for a new challenge? We have an exciting opportunity for a Customer Success Executive to join our team in Belfast.This role provides significant opportunities to build on current customer relationships, grow existing accounts, and take...
-
Customer Success Professional
1 month ago
Belfast, United Kingdom Realtime Recruitment Full timeCustomer Success ExecutiveAre you a motivated individual with a background in Account Management or Customer Success looking for a new challenge? We have an exciting opportunity for a Customer Success Executive to join our team in Belfast.This role provides significant opportunities to build on current customer relationships, grow existing accounts, and take...
-
Customer Success Professional
4 weeks ago
Belfast, United Kingdom Realtime Recruitment Full time £35,000Customer Success ExecutiveMy client, a leading software provider in Northern Ireland, is seeking a motivated individual with a background in Account Management or Customer Success to join their talented team in the Belfast office.As a Customer Success Executive, you will be responsible for managing multiple customer accounts, identifying new sales...
-
Customer Success Professional
4 weeks ago
Belfast, United Kingdom Realtime Recruitment Full time £35,000Customer Success ExecutiveMy client, a leading software provider in Northern Ireland, is seeking a motivated individual with a background in Account Management or Customer Success to join their talented team in the Belfast office.As a Customer Success Executive, you will be responsible for managing multiple customer accounts, identifying new sales...
