Customer Success Advocate

16 hours ago


Belfast, United Kingdom VANRATH Full time
About Us
VANRATH is a leading recruitment agency with expertise in the technology, finance, and utilities sectors. We help our clients secure top talent and provide personalized career guidance to our candidates.

We're looking for a highly motivated Customer Success Advocate to join our team. This role involves working closely with our clients to understand their business needs and providing tailored solutions to drive growth and success.

As a Customer Success Advocate, you will be responsible for managing multiple client relationships, identifying opportunities for growth, and developing strategic plans to achieve business objectives. You will also work closely with our sales team to ensure seamless delivery of our services and contribute to the development of new business initiatives.

We offer a competitive salary of £35k depending on experience, plus a range of benefits including hybrid working, progression opportunities, and individual and company bonus schemes. If you have a passion for customer service, a drive to succeed, and a natural ability to build strong relationships, we'd love to hear from you

Key Responsibilities:
  • Manage multiple client relationships and develop strategic plans to drive growth and success.
  • Identify opportunities for growth and develop initiatives to achieve business objectives.
  • Work closely with the sales team to ensure seamless delivery of our services.
  • Contribute to the development of new business initiatives and propose innovative solutions to meet client needs.

Requirements:
  • Minimum 3 years' experience in a customer-facing, account management role.
  • Proven track record of managing and maximizing profitability of multiple B2B relationships.
  • Excellent analytical and data interpretation skills, with experience using MS Office (particularly Excel).
  • Natural planner with an organized mindset and approach to work.

Benefits:
  • Competitive salary of £35k depending on experience.
  • Hybrid working arrangements.
  • Progression opportunities.
  • Individual and company bonus schemes.


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