IT Service Desk Analyst
5 days ago
Join our innovative company, NewDay Ltd, as a Customer Support Engineer and take your career to the next level As part of our Information Technology team, you'll have the opportunity to work with cutting-edge technology and contribute to delivering exceptional customer experiences.
About the RoleThis permanent, full-time position offers a competitive salary of £26,000 - £30,000 per annum, depending on experience. Key responsibilities include:
- Responding to technical queries and resolving issues in a timely manner.
- Collaborating with internal stakeholders to ensure seamless communication and coordination.
- Staying up-to-date with industry trends and best practices to continuously improve support processes.
Requirements:
- At least 1 year of experience working in an IT environment, preferably in a Service Desk role.
- Strong technical knowledge of Active Directory, MS Operating Systems, MS Office, Citrix, Exchange, and SCCM.
- Flexibility to work weekends, bank holidays, and occasional evening shifts.
We're looking for someone who is passionate about delivering excellent customer service and has a strong desire to learn and grow within our company.
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