MWN Helpline Volunteer Coordinator

5 days ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time

We are recruiting for a skilled Muslim Women's Network Support Advocate to work on our helpline team. This role involves providing information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds who are suffering from or at risk of abuse or facing problems.

The ideal candidate will have a strong understanding of the issues affecting Muslim women and girls, excellent communication skills, and the ability to work in a fast-paced environment.

The estimated salary for this role is £22,000 - £28,000 per annum, depending on experience. We offer a supportive and inclusive work environment, opportunities for professional development, and a chance to make a real difference in the lives of others.

Key Responsibilities
  1. Provide high-level support on the MWN Helpline, responding to telephone and electronic enquiries.
  2. Develop and maintain relationships with service-users, stakeholders, and other professionals.
  3. Contribute to the development and implementation of helpline strategies and policies.
  4. Maintain accurate records and reports, ensuring compliance with GDPR regulations.
  5. Participate in training and development activities to enhance skills and knowledge.


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