Community Outreach and Support Coordinator

4 days ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time

Muslim Women's Network UK is seeking a dedicated individual to fill the role of Community Outreach and Support Coordinator at the MWN Hub.

About the Role

We are looking for someone who can provide exceptional support to service-users on a range of issues, maintain accurate records, and promote our service.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of the importance of maintaining confidentiality.

  • This role involves answering calls, emails, webchat, and text enquiries from service-users.
  • You will also be responsible for maintaining the helpline database and promoting our service.
Responsibilities

Key Responsibilities:

  • Provide high-quality support to service-users on a range of issues.
  • Maintain accurate records of client cases on MWN's bespoke online databases.
  • Promote our service to potential users.
Requirements

To be successful in this role, you must have excellent communication skills, be able to work accurately, and maintain confidentiality at all times.

You will be required to work in a fast-paced environment and have a strong understanding of the importance of maintaining confidentiality.



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