Support Helpline Advisor for Muslim Women and Girls

20 hours ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time
About Us: Muslim Women's Network UK (MWN Hub) is a leading charity that empowers Muslim women and girls through various initiatives, including a national helpline service. Our mission is to provide support, guidance, and advocacy to those in need, promoting social justice and equality.

Job Overview: As a Helpline Support Volunteer, you will play a crucial role in supporting service-users with information, advice, and support. You will be responsible for answering calls, emails, and live webchats, maintaining accurate records, and providing referrals to internal case-workers or external agencies. This is an excellent opportunity to gain transferable skills and make a meaningful impact in the lives of Muslim women and girls.

Key Responsibilities:
  1. Assisting service-users with queries, concerns, and issues related to domestic abuse, mental health, divorce, homelessness, and sexual abuse.
  2. Maintaining database inputting, confidentiality, and data protection policies.
  3. Working independently, with minimal supervision, to ensure high-quality support and services to service-users.

Person Specification:
  1. A strong interest in social justice and equality, particularly for Muslim women and girls.
  2. Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and communities.
  3. Knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
  4. A commitment to confidentiality, data protection, and professional boundaries.


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