Support Helpline Advisor for Muslim Women and Girls
20 hours ago
Job Overview: As a Helpline Support Volunteer, you will play a crucial role in supporting service-users with information, advice, and support. You will be responsible for answering calls, emails, and live webchats, maintaining accurate records, and providing referrals to internal case-workers or external agencies. This is an excellent opportunity to gain transferable skills and make a meaningful impact in the lives of Muslim women and girls.
Key Responsibilities:
- Assisting service-users with queries, concerns, and issues related to domestic abuse, mental health, divorce, homelessness, and sexual abuse.
- Maintaining database inputting, confidentiality, and data protection policies.
- Working independently, with minimal supervision, to ensure high-quality support and services to service-users.
Person Specification:
- A strong interest in social justice and equality, particularly for Muslim women and girls.
- Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and communities.
- Knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
- A commitment to confidentiality, data protection, and professional boundaries.
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Helpline Support Volunteer
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Muslim Women's Network
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MWN Helpline Support Volunteers
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Support Helpline Specialist
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