Helpline Support Volunteer

5 days ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time
Job Title: Female Helpline Support Volunteer

Muslim Women's Network UK (MWNUK) provides a national helpline service to support Muslim women and girls on various issues including domestic abuse, mental health, divorce, homelessness, and sexual abuse.

We are seeking compassionate and level-headed volunteers to assist our service users with information, advice, support, and referrals to internal case-workers or external agencies as needed.

The role involves providing high-level support to users of the MWN Helpline, responding to telephone and electronic enquiries, maintaining database inputting, and ensuring confidentiality and data protection policies at all times.

You will be thoroughly trained on issues affecting Muslim women and girls, and supported in your development by experienced staff and volunteers. You will also gain many transferable skills, particularly if you have had a career break due to raising a family, caring responsibilities, getting married, or any other reason.

Key Responsibilities:
  1. Answering calls, emails, and live webchats from service-users.
  2. Maintaining accurate records of client cases on MWN's bespoke online databases.
  3. Providing information, advice, support, and referrals to service-users.

Person Specification:
  1. Active listening and note-taking skills.
  2. Experience of engaging with and dealing with problems faced by Muslim women/girls.
  3. Some knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
  4. Ability to work independently without supervision in a highly organised manner.
  5. Understanding of and commitment to upholding confidentiality, data protection, and to maintaining professional boundaries.

About Us: MWNUK is a national award-winning charity based in Birmingham who work to improve social justice and equality for Muslim women and girls. We find out about the experiences of Muslim women and girls through research and helpline enquiries and use our findings to advocate and campaign for their rights and opportunities.

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