Helpline Support Volunteer
5 days ago
Muslim Women's Network UK (MWNUK) provides a national helpline service to support Muslim women and girls on various issues including domestic abuse, mental health, divorce, homelessness, and sexual abuse.
We are seeking compassionate and level-headed volunteers to assist our service users with information, advice, support, and referrals to internal case-workers or external agencies as needed.
The role involves providing high-level support to users of the MWN Helpline, responding to telephone and electronic enquiries, maintaining database inputting, and ensuring confidentiality and data protection policies at all times.
You will be thoroughly trained on issues affecting Muslim women and girls, and supported in your development by experienced staff and volunteers. You will also gain many transferable skills, particularly if you have had a career break due to raising a family, caring responsibilities, getting married, or any other reason.
Key Responsibilities:
- Answering calls, emails, and live webchats from service-users.
- Maintaining accurate records of client cases on MWN's bespoke online databases.
- Providing information, advice, support, and referrals to service-users.
Person Specification:
- Active listening and note-taking skills.
- Experience of engaging with and dealing with problems faced by Muslim women/girls.
- Some knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
- Ability to work independently without supervision in a highly organised manner.
- Understanding of and commitment to upholding confidentiality, data protection, and to maintaining professional boundaries.
About Us: MWNUK is a national award-winning charity based in Birmingham who work to improve social justice and equality for Muslim women and girls. We find out about the experiences of Muslim women and girls through research and helpline enquiries and use our findings to advocate and campaign for their rights and opportunities.
-
Helpline Support Volunteers Opportunity
17 minutes ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeMWNUK is seeking dedicated part-time volunteers to join our team on the MWN Helpline. The helpline provides a national, bespoke, faith and culturally sensitive service that is confidential and non-judgmental. We are looking for individuals with a keen interest in the charity sector and BAMER and Muslim women's empowerment.As a Helpline Support Volunteer, you...
-
Helpline Support Volunteer Opportunity
3 hours ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout the RoleWe are seeking a compassionate and level-headed volunteer to join our team at MWN Hub. As a Helpline Support Volunteer, you will provide high-level support to users of our helpline service, responding to telephone and electronic enquiries, maintaining database inputting, and ensuring confidentiality and data protection policies at all times.As...
-
MWN Helpline Support Volunteers
6 days ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeJob DescriptionThe MWN Hub is seeking a dedicated Part-time Helpline Support Volunteer to join our team and contribute to providing information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds. As a helpline volunteer, you will be responsible for responding to telephone and electronic enquiries, providing high-level...
-
Support Helpline Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeCompany OverviewMWNUK is a renowned charity dedicated to empowering Muslim women and girls. As a Female Helpline Support Volunteer, you will be part of a team that makes a tangible difference in the lives of those who need it most.
-
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout the PositionMuslim Women's Network (MWN) Helpline Support Volunteer required to work part-time on our core service, which provides information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds. The successful candidate will respond to telephone and electronic enquiries, manage cases, and keep records...
-
MWN Helpline Volunteer Coordinator
5 days ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeWe are recruiting for a skilled Muslim Women's Network Support Advocate to work on our helpline team. This role involves providing information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds who are suffering from or at risk of abuse or facing problems.The ideal candidate will have a strong understanding of the...
-
Empathetic Listener for MWN Helpline
5 days ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout MWN Hub: Muslim Women's Network UK (MWN Hub) is a registered charity dedicated to improving social justice and equality for Muslim women and girls. Our national helpline service provides vital support and guidance to those in need, addressing issues such as domestic abuse, mental health, divorce, homelessness, and sexual abuse. Volunteer Role: As a...
-
Muslim Women's Network
6 days ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeJob Title: Part-time Helpline Support VolunteerThe MWN Hub is looking for a highly motivated and empathetic individual to join our team as a Part-time Helpline Support Volunteer. This role involves providing information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds, working closely with the Helpline Manager and...
-
Helpline Support Specialist
5 days ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAt MWN Hub, we are seeking a dedicated Helpline Support Specialist to join our team. As a Helpline Support Specialist, you will be responsible for providing high-level support on the MWN Helpline, responding to telephone and electronic enquiries.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We are looking for...
-
Support Helpline Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout MWN Hub:We're a dynamic national charity committed to empowering Muslim women and girls through our innovative helpline service. Our goal is to provide support, guidance, and referrals to those in need, while also driving social change and advocating for equality and social justice. Job Overview:This part-time role offers a unique opportunity to join...
-
Muslim Women's Network Helpline Role
3 hours ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeWe are recruiting part-time volunteers to work on the MWN Helpline, providing information, support, guidance, and referrals to Muslim women and girls from diverse ethnic/faith backgrounds. As a volunteer, you will be working with a dedicated team who have supported over 4500 individuals through the MWN Helpline service.Your responsibilities will include...
-
Helpline Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout MWN Hub:MWNUK is a leading national charity that conducts research and provides support to Muslim women and girls through its helpline service. We aim to advocate for equality and social justice, using the knowledge gained from our work to inform our campaigns.Job Summary:This part-time opportunity is ideal for individuals who want to make a positive...
-
Helpline Service Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeMWN Hub is a pioneering organization dedicated to advancing the causes of Muslim women and girls. As a Helpline Service Coordinator, you will play a vital role in providing critical support services to those in need.Job DescriptionThis position involves handling phone calls, emails, texts, and webchats from service users on a variety of topics, including...
-
Birmingham, Birmingham, United Kingdom MWN Hub Full timeAbout Us: Muslim Women's Network UK (MWN Hub) is a leading charity that empowers Muslim women and girls through various initiatives, including a national helpline service. Our mission is to provide support, guidance, and advocacy to those in need, promoting social justice and equality. Job Overview: As a Helpline Support Volunteer, you will play a crucial...
-
Women's Support Helpline Advisor
17 hours ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeMuslim Women’s Network UK (MWN Hub) is a charity that works to improve social justice and equality for Muslim women and girls. We provide information and advice on support available, safety, and legal remedies, as well as making safeguarding assessments and internal referrals.As a Women’s Support Helpline Advisor at MWN Hub, you will handle calls from...
-
Birmingham, Birmingham, United Kingdom MWN Hub Full timeMuslim Women's Network UK is seeking a highly skilled Helpline Support Worker and Caseworker to join our team at the MWN Hub.About the RoleWe are looking for individuals who can provide exceptional support to service-users on a range of issues, maintain accurate records, and promote our service.The ideal candidate will have excellent communication skills, be...
-
Birmingham Helpline Supervisor
2 days ago
Birmingham, Birmingham, United Kingdom WEBRECRUIT Full timeBirmingham Helpline Supervisor\WEBRECRUIT is seeking a Birmingham Helpline Supervisor to join our crisis prevention helpline team. As part of this role, you will be responsible for supervising a team of crisis advisors, providing guidance and support to ensure that they deliver an exceptional service to our clients.\About the Job:\As a Birmingham Helpline...
-
Helpline Crisis Management Leader
2 days ago
Birmingham, Birmingham, United Kingdom WEBRECRUIT Full timeHelpline Crisis Management Leader\The WEBRECRUIT client is seeking a highly skilled Helpline Crisis Management Leader to oversee the effective delivery of a crisis prevention helpline service. As part of this role, you will provide guidance and leadership to a team of crisis advisers, ensuring a consistent and high-quality service.\About the Role:\\Provide...
-
Volunteer Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom Sja's West Full timeJob Summary:We are seeking a highly organized and motivated Volunteer Coordinator to join our team at Sja's West. As a Volunteer Coordinator, you will play a vital role in recruiting, training and supporting our volunteers.About the Role:The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong...
-
MWN Helpline Service Delivery Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom MWN Hub Full timeWe are looking for experienced professionals to join our team as MWN Helpline Service Delivery Specialists.About the RoleIn this role, you will be responsible for delivering exceptional service to our users through effective communication, record-keeping, and promotion of our services.As a Service Delivery Specialist, you will be working closely with our...