Helpline Support Volunteer Opportunity
11 hours ago
We are seeking a compassionate and level-headed volunteer to join our team at MWN Hub. As a Helpline Support Volunteer, you will provide high-level support to users of our helpline service, responding to telephone and electronic enquiries, maintaining database inputting, and ensuring confidentiality and data protection policies at all times.
As part of your role, you will be thoroughly trained on issues affecting Muslim women and girls, including domestic abuse, mental health, divorce, homelessness, and sexual abuse. You will work closely with experienced staff and volunteers to develop your skills and knowledge, gaining many transferable skills in the process.
The ideal candidate will have a keen interest in the charity sector and ethnic minority and Muslim women's empowerment. They will possess active listening and note-taking skills, as well as experience of engaging with and dealing with problems faced by Muslim women/girls either through a previous job, voluntary role, or through helping friends and family.
Our team is committed to providing a supportive and inclusive environment for all volunteers. We offer regular training and development opportunities to help you grow in your role and beyond.
Key Responsibilities
- Provide high-level support to users of our helpline service.
- Maintain accurate records of client cases on our bespoke online databases.
- Ensure data complies with GDPR requirements.
- Respond to telephone and electronic enquiries from service-users.
Salary: £8-10 per hour
Benefits: Regular training and development opportunities, supportive and inclusive environment, opportunity to gain transferable skills.
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