Part-time Helpline Support Volunteer Role for a Diverse Community

2 weeks ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time
About the Position

Muslim Women's Network (MWN) Helpline Support Volunteer required to work part-time on our core service, which provides information, support, guidance, and referrals to women and girls from diverse ethnic/faith backgrounds. The successful candidate will respond to telephone and electronic enquiries, manage cases, and keep records confidentially.

Key Responsibilities
  1. Manage incoming calls and emails, providing tailored support to service-users.
  2. Develop and maintain expertise on key issues affecting Muslim women and girls, ensuring informed responses to their inquiries.
  3. Work collaboratively with the Helpline Manager and Director to achieve efficient case management and ensure compliance with data protection policies.
What We Offer

In return for your commitment, we provide an estimated hourly rate of £11.15, reflecting the value of your skills and experience. You will also benefit from regular training and supervision, helping you to develop your skills and confidence in supporting vulnerable individuals.



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