Helpline Support Professional
2 days ago
Muslim Women's Network UK (MWN Hub) is seeking a Helpline Support Professional to work on the MWN Helpline. As a key member of our team, you will be responsible for answering calls, providing support to service-users on a range of issues, maintaining the helpline database, and promoting the service.
About the Role:
- This role is available on a part-time basis, up to 3 days/week, with a 4-month probationary period.
- You will also have the opportunity to work on other MWN Hub projects and services related to the MWN Helpline.
Responsibilities:
- Answering calls, emails, webchat, and text enquiries from service-users.
- Maintaining accurate records of client cases on MWN Hub's bespoke online databases.
- Ensuring data complies with GDPR requirements.
Requirements:
- A strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- The ability to maintain confidentiality and handle sensitive information.
Benefits:
- A competitive salary of £18,000 - £22,000 per annum, depending on experience.
- The opportunity to work in a dynamic and supportive team environment.
- Ongoing training and professional development opportunities.
How to Apply:
- Please submit your CV and cover letter, outlining your relevant experience and qualifications.
- We are an equal opportunities employer and welcome applications from diverse candidates.
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