Helpline Support Professional

2 days ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time

Muslim Women's Network UK (MWN Hub) is seeking a Helpline Support Professional to work on the MWN Helpline. As a key member of our team, you will be responsible for answering calls, providing support to service-users on a range of issues, maintaining the helpline database, and promoting the service.

About the Role:

  • This role is available on a part-time basis, up to 3 days/week, with a 4-month probationary period.
  • You will also have the opportunity to work on other MWN Hub projects and services related to the MWN Helpline.

Responsibilities:

  • Answering calls, emails, webchat, and text enquiries from service-users.
  • Maintaining accurate records of client cases on MWN Hub's bespoke online databases.
  • Ensuring data complies with GDPR requirements.

Requirements:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • The ability to maintain confidentiality and handle sensitive information.

Benefits:

  • A competitive salary of £18,000 - £22,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and professional development opportunities.

How to Apply:

  • Please submit your CV and cover letter, outlining your relevant experience and qualifications.
  • We are an equal opportunities employer and welcome applications from diverse candidates.


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