Empathetic Listener for MWN Helpline
21 hours ago
Volunteer Role: As a Helpline Support Volunteer, you will be part of our dedicated team, working closely with experienced staff and volunteers to deliver high-quality services to our service-users. Your primary responsibility will be to answer calls, emails, and live webchats, while maintaining accurate records and providing referrals to internal case-workers or external agencies.
Key Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and communities.
- Strong active listening and note-taking skills, with attention to detail.
- Knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
- A commitment to confidentiality, data protection, and professional boundaries.
About the Role: This is an exciting opportunity to join our dynamic team and contribute to making a positive impact in the lives of Muslim women and girls. As a Helpline Support Volunteer, you will gain valuable experience and develop essential skills, particularly in areas such as empathy, communication, and problem-solving. Our training program will equip you with the necessary knowledge and expertise to excel in this role.
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