Helpline Operations Manager
1 week ago
We are seeking an experienced professional to join our team as a Helpline Night Manager in Birmingham, West Midlands. This role offers a unique opportunity to lead a team of advisors and contribute to delivering an outstanding crisis prevention helpline.
The ideal candidate will possess strong leadership and communication skills, as well as experience of managing teams and developing partnerships.
Responsibilities:
- Lead a team of advisors to achieve service excellence
- Develop and maintain relationships with stakeholders
- Risk assess and provide guidance on safeguarding matters
- Work on a rota basis, covering shifts in a night shift environment
Requirements:
- A degree in a relevant field, such as Health, Nursing, Social Work, or Community Work
- Proven experience of leading teams and developing partnerships
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- An estimated salary of £36,000 - £45,000 per annum, depending on experience
- Flexible working arrangements, including hybrid working
- An attractive pension scheme and enhanced benefits package
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