Hotel Operations Manager

4 days ago


Birmingham, Birmingham, United Kingdom WGC Ltd. Full time

**About the Role:**

We are seeking an experienced Hotel Operations Manager to join our team at WGC Ltd. in a Fixed hours contract available - Flexible hours to suit you role.

As a key member of our hotel operations team, you will be responsible for supporting your team in the day-to-day running of the housekeeping department and ensuring exceptional guest experiences. Your main focus will be on improving productivity and efficiency of room cleaning, analysing guest data to plan resources and materials, and building strong relationships with the hotel team and suppliers.

Key Responsibilities:

  • Check rooms to company standard
  • Improve productivity and efficiency of room cleaning
  • Analyse guest data to plan resources and materials
  • Build strong relationships with the hotel team and suppliers
  • Improve Guest Satisfaction
  • Foster a safe and organized work environment
  • Recruit, train and manage a team
  • Deliver financial targets
  • Manage expenditure and payroll
  • Participate in training and development
  • Solve job-related challenges

About You:

To succeed in this role, you should have a background in housekeeping, excellent communication skills, and the ability to work in a fast-paced environment. You must also be able to deliver excellent service in a challenging environment and participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

In addition to a competitive salary of approximately £35,000 per year, we offer a range of benefits including Life Insurance, Free access to Doctor and Legal helpline, Counselling/Wellbeing Support Service, Discounts from 50 top retailers, and Training budget of up to £10,000 per year with unlimited career progression. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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