Customer Experience Manager

2 days ago


Cardiff, Cardiff, United Kingdom Costa Coffee Full time

At Costa Coffee, we're passionate about crafting exceptional experiences for our customers. As a Customer Experience Manager, you'll play a key role in driving sales growth and delivering high-quality service.

As part of our team, you can expect:

  • A competitive salary of £33 per hour, rising to £12.83 with training and experience
  • A comprehensive benefits package, including 50% discount on food and drinks, a smart pension, and access to the Coca-Cola share scheme
  • Ongoing training and development opportunities to help you succeed in your role

We're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to make a difference. If you're passionate about delivering exceptional customer experiences, join us and be part of a dynamic team that's shaping the future of coffee culture.

Key responsibilities will include:

  • Creating smooth shifts even in busy periods
  • Training and accrediting new Baristas
  • Stirring up success for yourself and your team
  • Crafting new recipes to energise your team
  • Keeping standards high, from excellent espressos to monthly coffee excellence scores


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