Customer Experience Executive
3 days ago
We are seeking a skilled Customer Operations Executive to join our team. As the first point of contact, you will own our customer experience and ensure we provide a market-leading service to our customers. This role involves providing fair outcomes and a positive customer experience, accurately assessing and managing risks associated with customers experiencing financial difficulty and vulnerability.
Key Responsibilities:- Demonstrate excellent written and oral communication skills to serve customers in an omni-channel working environment.
- Acknowledge and manage risks associated with customers experiencing financial difficulty and vulnerability.
- Ensure fair outcomes and a positive customer experience.
In addition to these responsibilities, the successful candidate will require experience in regulated Financial Services/Servicing & Collections, computer literacy – CRM (Salesforce) and Microsoft Office, and a real passion for supporting customers with a best-in-class service.
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Sales Executive
1 month ago
Cardiff, Cardiff, United Kingdom Sytner Full timeSytner Group is seeking a Sales Executive to join our team at Sytner Select Cardiff. As a Sales Executive, you will be the key point of contact for our customers during their car-buying experience. You will communicate with customers to understand their needs and provide them with a first-class service.The ideal candidate will have a background in customer...
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Customer Experience Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeJoin a Leader in ComplianceWe're Alcumus, a global network of responsible buyers and suppliers. Our mission is to create a better working world by building relationships that promote compliance and sustainability.As a Senior Customer Success Executive, you'll play a crucial role in our growth plans. Your primary responsibility will be to renew customers'...
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Cardiff, Cardiff, United Kingdom City Executive Search Full timeRole Overview:City Executive Search is working with a leading financial institution to find an experienced Chief Technology Officer (CTO) to drive digital transformation and innovation.About the Role:The CTO will play a pivotal role in shaping the technology strategy to support business growth, modernization, and regulatory compliance. Key responsibilities...
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Senior Customer Success Executive
4 weeks ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeJob Title: Senior Customer Success ExecutiveAbout the Role:We are seeking a highly skilled Senior Customer Success Executive to join our team at Alcumus. As a Senior Customer Success Executive, you will be responsible for the renewal of our customers' SafeWorkforce consultancy subscription. This involves building relationships throughout their membership...
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Customer Experience Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Sky Group Full timeWant to excel as a Customer Experience Leader at Sky Group? We're seeking an exceptional individual to drive customer service excellence in our contact centre. Key responsibilities:Lead a high-performing team to deliver outstanding customer experiences.Develop and implement strategies to enhance customer satisfaction and loyalty.Maintain excellent...
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Customer Experience Associate
1 month ago
Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Experience Associate to join our team in Cardiff, United Kingdom. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers and ensuring their overall experience is positive.Key Responsibilities:Handle customer inquiries and provide timely and effective support.Provide...
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Customer Experience Associate
1 month ago
Cardiff, Cardiff, United Kingdom Zero Fintech Full timeAbout Zero FintechWe're a bank that empowers climate-conscious individuals to reduce their environmental impact. As we grow, we're looking for exceptional Customer Experience Associates to help us redefine customer support.Key ResponsibilitiesCollaborate on designing seamless customer processes that ensure every Zero customer has a remarkable...
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Customer Experience Advisor
2 months ago
Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cardiff, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Experience Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeWe are seeking a talented and customer-focused individual to join our Customer Care team as a Customer Experience Specialist.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences, ensuring timely responses to customer inquiries, and providing valuable...
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Customer Experience Leader
1 month ago
Cardiff, Cardiff, United Kingdom Sky Full timeWant to make a real impact at Europe's leading entertainment brand? We're looking for a talented Customer Experience Leader to join our team in Cardiff.What you'll do:Lead a team of customer service professionals to deliver exceptional experiences for our customers.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with...
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Customer Experience Specialist
1 month ago
Cardiff, Cardiff, United Kingdom fish4.co - Jobboard Full timeAre you a sales superstar with a passion for delivering exceptional customer experiences? We're looking for a talented Customer Experience Administrator to join our Inbound Support & Sales team!As a Customer Experience Administrator, you'll be the face of our company, working closely with customers to resolve issues and upsell products. You'll receive...
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Customer Experience Ambassador
3 weeks ago
Cardiff, Cardiff, United Kingdom EE Full time £20,280About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador. As a Customer Experience Ambassador, you will play a key role in delivering exceptional customer service and ensuring that our customers receive a personal and professional service every time they interact with us.Key...
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Customer Experience Advisor
5 days ago
Cardiff, Cardiff, United Kingdom CV Library Full timeExciting Career OpportunityWe are seeking a talented individual to join our team as a Customer Experience Advisor. This is an exciting opportunity to gain a lifelong set of skills within the futureproof energy market, while being able to progress to your own personal career goals through a commitment to employee development.Job Description:This role will...
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Customer Experience Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We're seeking a skilled Customer Experience Specialist to join our team at Starling Bank. As a Complaint Resolution Expert, you'll play a crucial role in ensuring our customers receive a fair and satisfactory outcome to their complaints.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional...
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Customer Experience Strategist
4 weeks ago
Cardiff, Cardiff, United Kingdom Aldi Full timeWe are seeking a highly motivated individual with experience developing commerce strategies and propositions to join our dynamic team as a Strategy Specialist operating within the Global Customer Interaction Strategy department from our UK office.This is a great opportunity for the successful candidate to develop within the business and play a key part in...
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Customer Experience Associate
5 days ago
Cardiff, Cardiff, United Kingdom Next Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional service to our customers, helping them find the perfect products, and sharing your passion and knowledge about our amazing products.Key ResponsibilitiesOffer...
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Customer Experience Manager
3 days ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeAbout the RoleThe Customer Experience Manager will be responsible for leading a team of Guest Service Representatives, providing first point of contact for stakeholders, and driving exceptional guest service.You will work closely with senior management to deliver high standards of customer service across all centre touch points, ensuring a seamless and...
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Customer Experience Representative
2 days ago
Cardiff, Cardiff, United Kingdom Pub and Dining - Stonegate Group Full timeA Customer Experience Representative is required to provide an outstanding service to our customers at Henrys Cafe Bar.Your main responsibilities will include delivering exceptional customer experiences, greeting guests warmly, and taking orders efficiently. As part of our team, you will work collaboratively to prepare and serve our high-quality food and...
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Customer Experience Director
3 days ago
Cardiff, Cardiff, United Kingdom Vans Full timeWe are looking for a highly motivated and enthusiastic Customer Experience Director to join our Vans team in Cardiff, Wales. As a senior member of the store management team, you will be responsible for leading the sales team and driving consumer experience in our store.The successful candidate will have excellent leadership and communication skills, as well...
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Customer Experience Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a motivated and sales-oriented individual to join our team in our Vodafone Cardiff Partner store. As a Customer Experience Specialist, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Requirements:We are looking for people who are...