Customer Experience Executive

3 days ago


Cardiff, Cardiff, United Kingdom Interbridge Mortgages Limited Full time
Join Our Team at Interbridge Mortgages Limited

We are seeking a skilled Customer Operations Executive to join our team. As the first point of contact, you will own our customer experience and ensure we provide a market-leading service to our customers. This role involves providing fair outcomes and a positive customer experience, accurately assessing and managing risks associated with customers experiencing financial difficulty and vulnerability.

Key Responsibilities:
  1. Demonstrate excellent written and oral communication skills to serve customers in an omni-channel working environment.
  2. Acknowledge and manage risks associated with customers experiencing financial difficulty and vulnerability.
  3. Ensure fair outcomes and a positive customer experience.

In addition to these responsibilities, the successful candidate will require experience in regulated Financial Services/Servicing & Collections, computer literacy – CRM (Salesforce) and Microsoft Office, and a real passion for supporting customers with a best-in-class service.


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