Customer Experience Specialist

2 days ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time
Company Overview

Starling Bank is a pioneering financial institution that has revolutionized the banking industry with its cutting-edge technology and innovative approach. As a leading provider of digital banking services, we offer our customers a secure, convenient, and user-friendly experience.

Job Description

We are seeking a skilled Customer Experience Specialist to join our Complaints Team. In this role, you will be responsible for providing exceptional customer service by investigating and resolving complaints in a fair and timely manner. Your primary objective will be to ensure that our customers receive a positive outcome and are satisfied with the service they receive from us.

This is an exciting opportunity for someone who is passionate about delivering excellent customer experiences and is looking to make a meaningful contribution to a dynamic and fast-paced environment. As a Customer Experience Specialist, you will work closely with our customers, colleagues, and other stakeholders to resolve complaints and improve our overall service delivery.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear and concise explanations of our processes and procedures. You will also have strong problem-solving skills and the ability to think critically and creatively to resolve complex issues.

Requirements
  • Bachelor's degree in a relevant field (e.g., business, psychology, or a related field)
  • At least 2 years of experience in a customer-facing role, preferably in a financial services industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and critical thinking abilities
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Benefits
  • Competitive salary: £30,000 - £40,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • Flexible working arrangements, including remote work options
  • Generous holiday entitlement and sick leave policy


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