Customer Experience Strategist

3 weeks ago


Cardiff, Cardiff, United Kingdom Aldi Full time

We are seeking a highly motivated individual with experience developing commerce strategies and propositions to join our dynamic team as a Strategy Specialist operating within the Global Customer Interaction Strategy department from our UK office.

This is a great opportunity for the successful candidate to develop within the business and play a key part in shaping the future of ALDI globally. Your role will be to support the Global Business Coordination (GBC) Department with defining the future ALDI Customer Interaction model by implementing the commerce strategy and evaluating new commerce and online initiatives.

As a Global Customer Interaction Specialist, you will be responsible for developing business cases for future initiatives, setting and achieving OKRs within your area, and supporting the development of commerce strategies through to implementation. You will leverage subject matter expertise to evaluate new and existing propositions to enable the global strategy and help our national businesses deliver them.

Your strong networking and presentations skills will be required to work with global stakeholders at a Director level to drive and implement change. Reporting into the Strategy & Proposition Manager, you will act as a custodian of the Customer Interaction Business Strategy team and contribute to the development of the global customer interaction model.

This role will provide a unique opportunity to shape the future of ALDI's customer interaction and commerce strategy, working closely with cross-functional teams to drive business growth and customer engagement. If you have a passion for developing commerce strategies and a proven track record of success in a similar role, we encourage you to apply.



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