Customer Experience Ambassador

1 week ago


Cardiff, Cardiff, United Kingdom EE Full time £20,280

About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador.

As a Customer Experience Ambassador, you will play a key role in delivering exceptional customer service and ensuring that our customers receive a personal and professional service every time they interact with us.

Key Responsibilities

  • Provide excellent customer service and support to our customers via phone, email, and other communication channels.
  • Work collaboratively with the team to resolve customer issues and complaints in a timely and effective manner.
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Contribute to the development of new ideas and initiatives to improve customer experience.

What We Offer

  • A competitive starting salary of £20,280 plus incentives throughout the year.
  • Online GP service, providing access to a GP via telephone or video 24/7 for both you and your immediate family.
  • Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave.
  • Huge discounts on EE & BT products, including your Mobile and Broadband.
  • Support in carving your own career path.
  • Season Ticket Travel Loan.
  • Volunteering days.
  • Optional Private Healthcare and Dental.

About Us

We are a multi-award winning company that values diversity and inclusion. We are committed to creating a work environment that is welcoming and inclusive of everyone. We believe in giving back to the community and offer volunteering days to our employees. We are passionate about developing our people and offer a range of training and development programs to help you achieve your career goals.



  • Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Customer Experience AmbassadorJob Summary:We are seeking a Customer Experience Ambassador to join our Front Office Team at The Celtic Collection. As a Customer Experience Ambassador, you will be responsible for delivering exceptional levels of guest service, ensuring a warm and friendly welcome to every guest, and providing a consistent level of...


  • Cardiff, Cardiff, United Kingdom Village Hotels Full time

    Customer Experience Ambassador - CardiffAs a Customer Experience Ambassador at Village Hotel Club, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere. Your knowledge of the hotel and local area will enable you to provide personalized recommendations and solve problems efficiently. You will be the face of our...


  • Cardiff, Cardiff, United Kingdom RBH Full time

    Role OverviewWe are seeking an exceptional Reception Supervisor to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences, ensuring seamless guest interactions, and driving hotel operations.Key ResponsibilitiesEnsure every guest has an unforgettable experience...


  • Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About the Role:We are seeking a charismatic and energetic individual to join our Front of House team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.Key Responsibilities:Welcome and engage every guest, ensuring they feel...


  • Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    Location: PopworldWe're looking for a charismatic and energetic individual to join our Front of House team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.Key Responsibilities:Welcome and engage every guest, ensuring they...


  • Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    About the OpportunityWe are seeking a highly motivated and enthusiastic individual to join our Food and Beverage Team at The Celtic Collection. As a Customer Service Ambassador, you will be responsible for providing exceptional guest service skills and creating a memorable dining experience for our guests.Key Responsibilities• Guarantee an amazing...

  • Fragrance Ambassador

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Jo Malone London Full time

    About the RoleWe are seeking a highly skilled and passionate Fragrance Ambassador to join our team at Jo Malone London. As a Fragrance Ambassador, you will be responsible for providing exceptional customer service and creating a unique and inspirational in-store experience for our customers.Key ResponsibilitiesProvide personalized fragrance consultations to...


  • Cardiff, Cardiff, United Kingdom SACO Full time

    Host/Receptionist: SACO Cardiff - Cathedral RoadWe strive for simplicity, beauty, and efficiency in everything we do.We're part of our local community and value the connections we make with our guests and the community.As a House Host, you'll be responsible for creating a warm and welcoming atmosphere for our guests, providing them with the reassurance they...


  • Cardiff, Cardiff, United Kingdom Accor Full time

    Company Overview:Accor, a leading hospitality company, is seeking a skilled Guest Service Team Member to join our multi-site team at Novotel and Ibis Budget Cardiff Centre.


  • Cardiff, Cardiff, United Kingdom Tom Ford Full time

    At Tom Ford, we are on a mission to revolutionize the Retail Beauty Industry with our unique vision of modern glamour and exceptional customer service.We are seeking a talented and passionate Luxury Beauty Ambassador to join our team in Cardiff. This is an exciting opportunity to be part of a dynamic and forward-thinking company that is committed to...


  • Cardiff, Cardiff, United Kingdom Puig Full time

    The OpportunityWe are seeking a skilled Brand Ambassador to join our team at Puig in Cardiff. As a Brand Ambassador, you will be responsible for delivering a unique and remarkable shopper experience, anticipating customer needs, and meeting their expectations. Your main mission will be to achieve sales targets by increasing Puig brands' awareness, building...

  • Beauty Ambassador

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Estée Lauder - Brand Full time

    Beauty Ambassador - Skincare Expert**About Us**Estée Lauder - Brand is a world-leading beauty company that has been a benchmark for innovation and excellence for over nine decades. Our company has been founded on the principles of quality, integrity, and customer satisfaction.**Job Overview**As a Beauty Ambassador - Skincare Expert, you will be responsible...


  • Cardiff, Cardiff, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Ambassador at Culverhouse Cross Extra. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring our customers have a fantastic shopping experience.Job DescriptionProvide outstanding customer...


  • Cardiff, Cardiff, United Kingdom Dee Set Full time

    We are seeking a Brand Ambassador to represent our client Chestnut in a retail environment. As a Brand Ambassador, you will be responsible for delivering excellent customer service and engagement to sell our products.Key Responsibilities:Provide exceptional customer service and engagement to customersSell our products to customers and meet sales targetsWork...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at AccorHotel. This role will be responsible for providing exceptional service to our guests, ensuring that their stay is memorable and enjoyable.Key Responsibilities:Maintain control of guest accounts, ensuring accurate charges and timely posting.Maintain strict...


  • Cardiff, Cardiff, United Kingdom Stonegate - Bars & Venues Full time

    Chief Kitchen AmbassadorJoin Stonegate - Bars & Venues, the UK's biggest operator of pubs, bars, and late-night venues, as a Chief Kitchen Ambassador. This exciting role offers the perfect opportunity to develop your skills and progress to a Kitchen Manager position at Henrys Cafe Bar in Cardiff.Company OverviewAt Stonegate Group, we pride ourselves on being...


  • Cardiff, Cardiff, United Kingdom Puig Full time

    The OpportunityWe are seeking a highly motivated and experienced Brand Ambassador to join our team at Boots Cardiff. As a Brand Ambassador, you will be responsible for delivering a unique and remarkable shopper experience, anticipating customer needs, and meeting their expectations. Your main mission will be to achieve sales targets by increasing Puig...


  • Cardiff, Cardiff, United Kingdom Red Bull Full time

    Unlock Your Potential as a Red Bull Student MarketeerAs a Red Bull Student Marketeer, you will be part of a dynamic and empowered brand ambassador program that drives the Red Bull brand image and product understanding on campus and in your region.Key Responsibilities:Represent the Red Bull brand in a premium way through everyday interactions with consumers...


  • Cardiff, Cardiff, United Kingdom Village Hotels - Cardiff Full time

    About Village Hotel ClubAt Village Hotel Club, we're all about creating lively, modern spaces for our guests to work, eat, relax, play, and exercise. Our hotels and leisure clubs are spread across the UK, from Aberdeen to Bournemouth, and we're excited to announce that more are coming soon.Our Commitment to ExcellenceWe're dedicated to delivering exceptional...


  • Cardiff, Cardiff, United Kingdom Dee Set Full time

    We are seeking a Brand Ambassador to represent our client Chestnut and deliver excellent customer service and engagement to sell their products.Key Responsibilities:Provide exceptional customer service and engagement to consumers.Work with cash, till systems, and PDQ terminals.Cover various shifts, including evenings and weekends.Adhere to the Challenge 25...