Ambassador for Luxury Brands
5 days ago
The Opportunity
We are seeking a skilled Brand Ambassador to join our team at Puig in Cardiff. As a Brand Ambassador, you will be responsible for delivering a unique and remarkable shopper experience, anticipating customer needs, and meeting their expectations. Your main mission will be to achieve sales targets by increasing Puig brands' awareness, building customer loyalty, and respecting counter rules and processes.
• Generate sell-out, while achieving line and sales target.
• Achieve other quantitative business objectives as required by the company such as UPT, ATV, CRM conversion, VMS, ranking by brand and market share.
• Implement cross-selling among all categories to support the awareness of each brand to ensure the sell-out axis.
• Represent Puig love brands by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Maintain up-to-date customer database to build solid relationships with customers and support future potential selling opportunities.
• Offer a unique experience to every customer by embracing the Puig counter protocol and selling protocol.
• Address and resolve enquiries, issues, or complaints that a customer may have and seek assistance from the RPM or other colleagues when required.
• Acquire the required knowledge to enable the best possible storytelling.
• Use clienteling techniques and tools to connect with customers.
We'd love to meet you if you have...
• You have minimum of 2 years prior sales experience within beauty and luxury fragrance.
• You have the ability to work as a team player.
• You are passionate about the luxury industry and our brands.
A few things you'll love about us...
• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package
• Company events and well-being initiatives
• Employee discount on our products
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