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Village Hotel Ambassadors

4 weeks ago

Cardiff, Cardiff, United Kingdom Village Hotels - Cardiff Full time
About Village Hotel Club

At Village Hotel Club, we're all about creating lively, modern spaces for our guests to work, eat, relax, play, and exercise. Our hotels and leisure clubs are spread across the UK, from Aberdeen to Bournemouth, and we're excited to announce that more are coming soon.

Our Commitment to Excellence

We're dedicated to delivering exceptional service that sets us apart from the competition. We believe in embracing personality, individualism, and fun, making our hotels a refreshing change from the usual formal hotel experience.

Job Title: Village Hotel Ambassadors - Deliver Exceptional Guest Experiences

We're looking for passionate and proactive individuals to join our team as Village Hotel Ambassadors. In this role, you'll be the first friendly face our guests see, ensuring they receive a warm and vibrant welcome. You'll be a font of knowledge, knowing every detail about the hotel and local area, making recommendations and solving problems before they even arise.

Key Responsibilities
  1. Deliver exceptional guest experiences, ensuring every visitor feels welcome and valued.
  2. Provide detailed information about the hotel and local area, making recommendations and solving problems as needed.
  3. Work collaboratively with other departments to ensure seamless service delivery.
Required Skills and Qualifications

We're looking for individuals with a passion for delivering exceptional guest experiences. Key skills and qualifications include:

  • Strong communication and interpersonal skills.
  • Proactive problem-solving abilities.
  • A great memory, with the ability to recall details about the hotel and local area.
  • A team player with excellent collaboration skills.
Benefits

We offer a range of benefits to our employees, including:

  • Complimentary Health and Wellness Membership at your home Club for you and a family member/friend (worth £1,500 a year).
  • Discount on all overnight stays at Village Hotels, from £35 with a friend, including an excellent breakfast.
  • Friends and Family discounted stays from £49, including breakfast.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
  • 30% discount on and off shift in our Village Hotel Starbucks stores.
  • Excellent training and development opportunities, including our Rising Stars and Talent Academy programmes.
  • A fun, supportive, and inclusive work environment with regular team events.
  • Flexible working hours.
  • Excellent Reward and Recognition Incentive schemes.
  • Anniversary rewards for key milestones of service.
  • Electric car salary sacrifice scheme.
  • Have your birthday off guaranteed.
  • Discounted Health Cash plan and Sick pay Insurance.
  • A host of BIG People Days to celebrate, reward, and recognise our wonderful employees and their local communities.
  • Enhanced maternity and paternity benefits and pay.
  • Company Pension scheme.
  • Life Insurance.
Estimated Salary: £25,000 - £35,000 per annum

Based on the location and job requirements, we estimate the salary for this role to be between £25,000 and £35,000 per annum.

About You

We're looking for individuals who share our passion for delivering exceptional guest experiences. If you're a proactive problem solver with excellent communication skills, we'd love to hear from you.

Please note that the salary range is an estimate and may vary based on individual circumstances.