Customer Service Ambassador for Food and Beverage Operations

3 days ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time
Job Description

We are seeking a highly skilled Customer Service Ambassador to join our team at AccorHotel. This role will be responsible for providing exceptional service to our guests, ensuring that their stay is memorable and enjoyable.

Key Responsibilities:

  • Maintain control of guest accounts, ensuring accurate charges and timely posting.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Attend to other duties as requested by Management and Supervisors.

Qualifications:

  • Work experience in the hospitality industry is not mandatory, but a desire to provide excellent service is essential.
  • Good interpersonal skills, guest-oriented, and service-minded.
  • Good listening skills and ability to anticipate guest needs.
  • Good presentation and confident speaking skills.
  • Dynamic and fluent in local language; business English.

Benefits:

  • A competitive estimated salary range of $45,000 - $55,000 per year, depending on experience.
  • Part-time employment opportunity.

Requirements:

  • Ability to work in a fast-paced environment.
  • Excellent communication and problem-solving skills.


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