Food and Beverage Team Leader
1 month ago
We are seeking a highly motivated and experienced Food & Beverage Supervisor to join our team at the 4-star Mercure Cardiff Holland House Hotel & Spa.
Key Responsibilities:- Lead and motivate the Food & Beverage team to deliver exceptional customer service and maintain high standards of food quality and presentation.
- Assist the Food & Beverage Manager in the smooth operation of the department, ensuring seamless service delivery and efficient use of resources.
- Develop and implement training programs to enhance the skills and knowledge of team members, promoting a culture of continuous learning and improvement.
- Ensure a visible presence in the outlet, responding promptly and effectively to customer requests and queries, and using feedback to enhance future service delivery.
- Manage guest complaints and resolve issues in a friendly and efficient manner, prioritizing guest satisfaction.
- Collaborate with colleagues across departments to enhance the overall guest experience and promote a positive and inclusive work environment.
- Stay up-to-date with industry trends and best practices, applying knowledge and skills to ensure best-in-class service delivery.
- Ensure compliance with company standards and procedures, maintaining a high level of personal hygiene and presentation, and adhering to health and safety protocols.
We offer a competitive salary, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and experienced Food & Beverage professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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