Food and Beverage Team Leader

1 month ago


Cardiff, Cardiff, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time
Job Opportunity at Mercure Cardiff Holland House Hotel & Spa

We are seeking a highly motivated and experienced Food & Beverage Supervisor to join our team at the 4-star Mercure Cardiff Holland House Hotel & Spa.

Key Responsibilities:
  • Lead and motivate the Food & Beverage team to deliver exceptional customer service and maintain high standards of food quality and presentation.
  • Assist the Food & Beverage Manager in the smooth operation of the department, ensuring seamless service delivery and efficient use of resources.
  • Develop and implement training programs to enhance the skills and knowledge of team members, promoting a culture of continuous learning and improvement.
  • Ensure a visible presence in the outlet, responding promptly and effectively to customer requests and queries, and using feedback to enhance future service delivery.
  • Manage guest complaints and resolve issues in a friendly and efficient manner, prioritizing guest satisfaction.
  • Collaborate with colleagues across departments to enhance the overall guest experience and promote a positive and inclusive work environment.
  • Stay up-to-date with industry trends and best practices, applying knowledge and skills to ensure best-in-class service delivery.
  • Ensure compliance with company standards and procedures, maintaining a high level of personal hygiene and presentation, and adhering to health and safety protocols.

We offer a competitive salary, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and experienced Food & Beverage professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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