Food and Beverage Team Leader
4 weeks ago
About the Role:
The Food and Beverage Supervisor is a key member of our team at Mercure Cardiff Holland House Hotel & Spa. As a Food and Beverage Supervisor, you will be responsible for motivating and leading the team by example, assisting the Management team in the smooth operation of the department, and supporting and delivering training to team members.
Key Responsibilities:
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
- Working and cooperating with colleagues to always enhance the guest experience.
- Continually developing new knowledge and skills to ensure best practice service delivery.
- A thorough knowledge and consistent delivery of the company standard operating procedures in the department and a general knowledge of all standards within the Hotel.
- Ensure the department is always prepared for business and forthcoming days service.
- Communicating and cooperating with all colleagues in all departments.
- Always ensuring there is a high standard of personal hygiene and personal presentation throughout the team.
- Ensure all Health & Safety /Food safety compliance are adhered to. Reports any hazard, accident, loss, or damage to management.
About Us:
Mercure Cardiff Holland House Hotel & Spa is a modern hotel ideally located in the city centre of Cardiff, with 172 spacious bedrooms. The hotel is perfectly suited for business and leisure travellers with a big conference room, excellent transport links, restaurant, and our hotel lounge, the Urban Bar & Kitchen as an ideal spot for dining and good drinks. For the relaxation and well-being of the guests, the hotel offers an 18-metre swimming pool, steam room, and jacuzzi.
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