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Food and Beverage Operations Manager

1 month ago

Cardiff, Cardiff, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time

Food & Beverage Supervisor Role

We are seeking a skilled and experienced Food & Beverage Supervisor to join our team at Mercure Cardiff Holland House Hotel & Spa. As a Food & Beverage Supervisor, you will be responsible for leading and motivating our team to deliver exceptional customer service and high-quality food and beverage experiences.

Key Responsibilities:

  • Assist the Food & Beverage Manager in the smooth operation of the department.
  • Support and deliver training to team members, actively developing their skills and knowledge.
  • Ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Work and cooperate with colleagues to enhance the guest experience.
  • Continually develop new knowledge and skills to ensure best practice service delivery.

Requirements:

  • Strong knowledge of hotel operations and standards.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a high level of professionalism.
  • Good organizational and time management skills.
  • Ability to work morning, afternoon, evening, and weekends.

About Us:

Mercure Cardiff Holland House Hotel & Spa is a 4-star hotel located in the heart of Cardiff, offering 172 spacious bedrooms and a range of amenities, including an 18-metre swimming pool, steam room, and jacuzzi. We are committed to providing exceptional customer service and creating a warm and welcoming environment for our guests.