Customer Service Ambassador

4 weeks ago


Cardiff, Cardiff, United Kingdom Stonegate Group Full time

Location: Popworld

We're looking for a charismatic and energetic individual to join our Front of House team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.

Key Responsibilities:

  • Welcome and engage every guest, ensuring they feel valued and entertained.
  • Prepare and serve our high-quality food and drink, exceeding customer expectations.
  • Make recommendations that elevate guest experiences, showcasing your knowledge of our menu and drinks.
  • Maintain a clean and safe environment for guests and colleagues, upholding our high standards.

Requirements:

  • Be at least 18 years old, as this role involves the sale of alcohol.

About Us:

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the UK. Our leading brands, including Popworld, are diverse and well-known, offering a unique experience for our guests. If you're a pop culture enthusiast who thrives in a fast-paced environment, we'd love to hear from you.

What's in it for you?

  • Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Estate.
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers.
  • VIP entry to our Pubs and Bars.
  • Stonegate Hotel Discounts.
  • Flexible working.
  • David Lloyd Corporate Discount Rates.
  • Vitality Healthcare.
  • Discounted Dental Insurance.
  • Wagestream – Early access to your earned wages.


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