Customer Experience Resolution Specialist

1 day ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time

About This Role:

At Starling Bank, we're dedicated to providing exceptional customer experiences. As a Customer Experience Resolution Specialist, you'll play a vital role in achieving this goal.

Key Responsibilities:

  • Investigate and resolve customer complaints in a fair and timely manner.
  • Communicate effectively with customers, ensuring they feel heard and understood.
  • Work collaboratively with colleagues to identify and implement process improvements.
  • Stay up-to-date with company policies and procedures to ensure compliance.

Requirements:

  • Behaviours & Competencies:
    • Resilience and positivity in the face of challenging situations.
    • Integrity in all interactions with customers and colleagues.
    • A positive attitude and strong work ethic.
    • Effective communication and problem-solving skills.
  • Skills:
    • Good judgment and decision-making skills.
    • Proactive problem-solving and analytical skills.
    • Excellent administrative skills, including document management.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a innovative company that's disrupting the banking industry.

About Us:

At Starling Bank, we're passionate about revolutionizing the way people bank. We're committed to creating a culture that's inclusive, diverse, and supportive of our team members.



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