Internal Customer Experience Engineer

3 weeks ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time

Job Overview

Creditsafe is seeking a skilled Internal Customer Experience Engineer to join their team. As a key member of the IT department, you will play a pivotal role in ensuring a seamless and efficient technology environment for staff.

Key Responsibilities

  • Computer Deployment: Build and deploy computers to staff as needed, ensuring they have the necessary tools to excel in their roles.
  • IT Ticket Management: Log and take ownership of IT tickets using ITIL best practices, providing timely resolutions.
  • Technical Troubleshooting: Diagnose and resolve issues related to supported Windows Operating Systems, software, and user administration services.
  • Communication and Liaison: Act as a bridge between staff, the IT department, and third-party vendors to effectively resolve issues and maintain strong collaboration.
  • Documentation: Maintain detailed records of issue resolutions using SharePoint and Confluence for future reference.
  • General IT Administration: Handle various administrative tasks related to technology and IT equipment.
  • Collaborative Teamwork: Work closely with other IT teams when necessary to address problems and support project initiatives.
  • Standards and Processes: Contribute to the development and adherence of IT standards and processes, ensuring consistency and efficiency.
  • Technical Assistance: Provide technical assistance and strive for first-time fixes for IT incidents and requests.
  • Server Room Support: Offer remote hands-on assistance in server rooms when required, ensuring the reliability of critical infrastructure.
  • Service Desk Support: Be available to take calls and address queries on the service desk when needed.
  • Continuous Improvement: Actively identify areas for improvement and promote best practices within the IT department.

Requirements

  • Proficiency in computer and network hardware, including peripherals and printers.
  • Experience in mobile phone setup, issuance, and support.
  • Windows desktop support expertise.
  • Outstanding customer service and communication skills.

Benefits

  • Competitive Salary.
  • Company Laptop supplied.
  • Bonus Scheme.
  • 25 Days Annual Leave (plus bank holidays).
  • Hybrid working model.
  • Healthcare & Company Pension.
  • Cycle to work and Wellbeing Programme.
  • Global Company gatherings and events.
  • E-learning and excellent career progression opportunities.


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Role OverviewThe Internal Customer Experience Engineer will play a pivotal role in ensuring a seamless and efficient technology environment for Creditsafe staff. Reporting to the Service Delivery Manager, this engineer will be responsible for delivering top-notch customer support, resolving technical issues, and fostering a proactive approach to IT...


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Job OverviewCreditsafe is seeking a skilled Internal Customer Experience Engineer to join our team. As a key member of our IT department, you will play a vital role in ensuring a seamless and efficient technology environment for our staff.Key ResponsibilitiesDeliver top-notch customer support and resolve technical issues in a timely manner.Build and deploy...


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Job ProfileAt Creditsafe, we are seeking a skilled Internal Customer Experience Engineer to join our team. As a key member of our IT department, you will play a vital role in ensuring a seamless and efficient technology environment for our staff. Reporting directly to the Service Delivery Manager, you will be responsible for delivering top-notch customer...


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Job ProfileAt Creditsafe, we are seeking a highly skilled Internal Customer Experience Engineer to join our team. As a key member of our IT department, you will play a pivotal role in ensuring a seamless and efficient technology environment for our staff.Key ResponsibilitiesComputer Deployment: Build and deploy computers to staff as needed, ensuring they...


  • Cardiff, Cardiff, United Kingdom Sky Group Full time

    Want to excel as a Customer Experience Leader at Sky Group? We're seeking an exceptional individual to drive customer service excellence in our contact centre. Key responsibilities:Lead a high-performing team to deliver outstanding customer experiences.Develop and implement strategies to enhance customer satisfaction and loyalty.Maintain excellent...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

    About the Role As a key member of our team at LexisNexis Risk Solutions UK Ltd., you will play a vital role in delivering exceptional customer experiences for both prospect businesses and existing customers. Your primary objective will be to collaborate closely with our sales teams and internal stakeholders to ensure the business achieves its goals. This...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    About LexisNexis Risk SolutionsWe are the essential partner in the assessment of risk, offering a multitude of solutions focused on helping businesses drive higher revenue growth, maximize operational efficiencies, and improve customer experience.About the RoleYou will be providing exceptional customer experiences for both prospect businesses and existing...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    About LexisNexis Risk Solutions: We help businesses drive revenue growth, maximize operational efficiencies, and improve customer experience through our solutions in Anti-Money Laundering, Identity Authentication, Fraud, and Credit Risk mitigation.About the Role: As a Customer Experience Specialist, you will provide excellent customer service to both...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cardiff, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cardiff, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Cardiff, Cardiff, United Kingdom fish4.co - Jobboard Full time

    Customer Experience Administrator **About the Role** We're seeking a highly skilled Customer Experience Administrator to join our Inbound Support & Sales team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, solving problems, and upselling products to meet customer needs. **What You Can Expect** * A...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Associate to join our team in Cardiff, United Kingdom. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers and ensuring their overall experience is positive.Key Responsibilities:Handle customer inquiries and provide timely and effective support.Provide...


  • Cardiff, Cardiff, United Kingdom Zero Fintech Full time

    About Zero FintechWe're a bank that empowers climate-conscious individuals to reduce their environmental impact. As we grow, we're looking for exceptional Customer Experience Associates to help us redefine customer support.Key ResponsibilitiesCollaborate on designing seamless customer processes that ensure every Zero customer has a remarkable...


  • Cardiff, Cardiff, United Kingdom CCA Recruitment Group Full time

    Unlock Your Sales PotentialAre you a sales superstar with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and love the thrill of closing deals?We're seeking a talented Customer Experience Administrator to join our dynamic Inbound Support & Sales team. As a key member of our team, you'll be responsible for...


  • Cardiff, Cardiff, United Kingdom Sky Full time

    Unlock your potential at Sky, Europe's leading entertainment brand. Our dynamic team is passionate about delivering exceptional customer experiences. As a Customer Experience Leader, you'll play a key role in shaping our contact centre's success.Key Responsibilities:Lead and motivate a high-performing team to achieve outstanding customer service...


  • Cardiff, Cardiff, United Kingdom Sky Full time

    Unlock your potential at Sky, Europe's leading entertainment brand. Our dynamic team is passionate about delivering exceptional customer experiences. As a Customer Experience Leader, you'll play a key role in shaping our contact centre's success.Key Responsibilities:Lead and motivate a high-performing team to achieve outstanding customer service...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    We are seeking a talented and customer-focused individual to join our Customer Care team as a Customer Experience Specialist.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences, ensuring timely responses to customer inquiries, and providing valuable...


  • Cardiff, Cardiff, United Kingdom Sky Full time

    Want to make a real impact at Europe's leading entertainment brand? We're looking for a talented Customer Experience Leader to join our team in Cardiff.What you'll do:Lead a team of customer service professionals to deliver exceptional experiences for our customers.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with...


  • Cardiff, Cardiff, United Kingdom fish4.co - Jobboard Full time

    Are you a sales superstar with a passion for delivering exceptional customer experiences? We're looking for a talented Customer Experience Administrator to join our Inbound Support & Sales team!As a Customer Experience Administrator, you'll be the face of our company, working closely with customers to resolve issues and upsell products. You'll receive...


  • Cardiff, Cardiff, United Kingdom EE Full time £20,280

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador. As a Customer Experience Ambassador, you will play a key role in delivering exceptional customer service and ensuring that our customers receive a personal and professional service every time they interact with us.Key...