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Customer Experience Manager

1 month ago

Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

About the Role

As a key member of our team at LexisNexis Risk Solutions UK Ltd., you will play a vital role in delivering exceptional customer experiences for both prospect businesses and existing customers. Your primary objective will be to collaborate closely with our sales teams and internal stakeholders to ensure the business achieves its goals. This involves consistently improving customer satisfaction scores and process efficiency. Responsibilities • Develop and maintain strong relationships with clients to deliver a seamless customer journey. • Serve as the primary point of contact for customers, handling incoming queries such as billing and invoice issues, product configuration updates, and user access management. • Ensure data hygiene management within the CRM system by maintaining accurate and up-to-date customer accounts, opportunities, and communication records. • Provide tailored support to customers during critical periods, such as contracting or renewing, and communicate clearly and effectively to ensure a frictionless customer experience. Requirements • Possess a customer-centric mindset and the ability to deliver results on time. • Have experience working in a B2B environment with high-value corporate clients. • Demonstrate proficiency in Microsoft applications and an administrative background. • Showcase a strong work ethic and drive to succeed. • Possess excellent communication skills to effectively interact with colleagues and clients. • Demonstrate attention to detail to deliver work to a consistently high standard.