Customer Experience Advocate Manager

1 month ago


Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full time

V12 Retail Finance is a leading provider of retail finance solutions, and we are seeking a talented individual to join our team as a Customer Experience Advocate Manager. This is an exciting opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences.

About Us

We pride ourselves on our commitment to customer excellence and our ability to deliver innovative financial solutions that meet the needs of our customers. Our team is dedicated to providing outstanding service and support, and we are looking for a like-minded individual to join our ranks.

The successful candidate will be responsible for managing our customer experience team and ensuring that we consistently deliver high-quality customer outcomes. You will work closely with our customers to understand their needs and preferences and will develop and implement strategies to improve our customer experience.

In return, you will receive a competitive salary of £30,000 - £35,000 per annum, plus benefits including annual bonus scheme, life assurance, matched pension contributions, and 25 days annual leave.

Key Responsibilities
  • Manage the customer experience team to ensure consistent delivery of high-quality customer outcomes
  • Develop and implement strategies to improve our customer experience
  • Work closely with our customers to understand their needs and preferences
Benefits
  • Competitive salary: £30,000 - £35,000 per annum
  • Annual bonus scheme
  • Life assurance
  • Matched pension contributions
  • 25 days annual leave

We are committed to providing a dynamic and supportive work environment where you can grow and develop your skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



  • Cardiff, Cardiff, United Kingdom Austin Fraser Full time

    About the RoleWe are seeking a highly skilled Customer Experience Advocate to join our Residential Customer teams. As a key member of our team, you will be responsible for providing exceptional service to our customers across multiple channels.The ideal candidate will possess excellent communication skills, be comfortable handling objections, and dedicated...


  • Cardiff, Cardiff, United Kingdom CITRUS CONNECT LTD Full time

    About YouTo succeed in this role, you will need excellent communication and interpersonal skills, a passion for sales, and the ability to work independently and as part of a team.With a strong understanding of customer needs and preferences, you will provide expert advice on our products, ensuring that customers receive the best possible service and...

  • Criminal Law Advocate

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

    Criminal Law AdvocateWe are seeking a motivated and skilled Criminal Law Advocate to join our dedicated team at Yolk Legal. The ideal candidate will have proven experience in criminal law and exceptional organisational and time management abilities.As a Criminal Law Advocate, you will manage a diverse caseload representing clients in various criminal matters...


  • Cardiff, Cardiff, United Kingdom Maximus Full time

    Transforming Lives through Outstanding ServiceWe are looking for an Service Excellence Advocate to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional service to our service users while working with various organisations from charity, third sector, and government sectors.The successful candidate will have...

  • Family Law Advocate

    1 week ago


    Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

    Family Law Advocate WantedWe are seeking a highly skilled Family Law Advocate to join our team in South Wales. As a Family Law Advocate, you will work on a diverse range of private family law cases, including financial disputes and child-related matters.About the Role:You will advise clients on their rights and options in relation to family law matters.You...

  • Cycle Path Advocates

    2 weeks ago


    Cardiff, Cardiff, United Kingdom S&You Full time

    Job DescriptionCycle Path AdvocatesWe are seeking two individuals to join our Board of Trustees as Cycle Path Advocates. In this role, you will play a key part in shaping the future of cycling in England and Wales.This is an excellent opportunity for someone with experience in charity or trust governance to contribute to a forward-thinking organization.You...


  • Cardiff, Cardiff, United Kingdom International Medical Group Full time

    International Medical Group is seeking a Global Patient Advocate to join our team. As a Global Patient Advocate, you will be responsible for managing all aspects of cases that meet the Critical Care and Transport criteria. This includes working with our medical team to provide updates and advice on active cases, and providing training and coaching to junior...

  • Human Rights Advocate

    3 weeks ago


    Cardiff, Cardiff, United Kingdom CV-Library Full time

    Job Title: Human Rights AdvocateWe are looking for a dedicated Human Rights Advocate to join our team in Cardiff. In this role, you will be involved in a range of impactful work, including judicial review, social care, healthcare law, and Court of Protection welfare cases.About the Role:Support experienced solicitors and work closely with the team to handle...


  • Cardiff, Cardiff, United Kingdom Niyaa People Ltd Full time

    Niyaa People Ltd seeks a highly skilled Youth Housing Advocate to join our team in South Wales. This full-time role offers a competitive package and hybrid working arrangements.About the Role:This advocate will work closely with individuals aged 16-24 experiencing homelessness in Monmouthshire, providing tailored support to address their needs.Main...


  • Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    Job Title: Personal Injury AdvocateWe are seeking a dedicated and compassionate individual to join our team as a Personal Injury Advocate. The successful candidate will be responsible for providing support to clients who have been injured in accidents, including those involving catastrophic injuries. This role requires strong communication and interpersonal...


  • Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    We are seeking a highly experienced National Family Law Advocate to join our established National Family Law team at TSR-Legal in Cardiff Gate. As a National Family Law Advocate, you will be responsible for representing clients in complex family matters, including divorce and finance cases.The ideal candidate will have extensive knowledge of family law and...


  • Cardiff, Cardiff, United Kingdom Best Days Travel Full time

    Job Title: Customer Experience ManagerWe are seeking a highly skilled and experienced individual to join our team as a Customer Experience Manager. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:This is an exciting opportunity to take your career to the...


  • Cardiff, Cardiff, United Kingdom Kasha Full time

    Job TitleA highly skilled and experienced Customer Experience Manager is required to lead our call center team in delivering exceptional customer experiences. This role involves managing a team of customer service representatives, ensuring service excellence, team development, and operational efficiency. Key ResponsibilitiesTeam Management:Lead, mentor, and...

  • Young Adult Advocate

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Service Care Solutions Full time

    Young Adult Advocate Job SummaryService Care Solutions is seeking a dedicated Young Adult Advocate to join our team. In this role, you will provide support and guidance to young people leaving care, helping them navigate their transition to adulthood.About the PositionThe successful candidate will have experience working with young people, ideally in a care...


  • Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    At Vetro Recruitment, we are seeking a highly skilled and compassionate Advocate and Support Specialist to join our team. This rewarding role offers an estimated salary of £35,000 - £45,000 per annum, depending on experience.This position is open to women only under the Equality Act 2010. The successful candidate will be required to undergo an Enhanced DBS...


  • Cardiff, Cardiff, United Kingdom St. David's Ltd. Full time

    About the RoleThe Customer Experience Manager will be responsible for leading a team of Guest Service Representatives, providing first point of contact for stakeholders, and driving exceptional guest service.You will work closely with senior management to deliver high standards of customer service across all centre touch points, ensuring a seamless and...


  • Cardiff, Cardiff, United Kingdom Recruit 3 Full time

    Company OverviewNYAS is a well-established charity dedicated to providing mental health advocacy services to individuals across the UK. Our mission is to empower vulnerable individuals to take control of their lives, making informed decisions about their care and treatment.About the JobWe are currently recruiting self-employed advocates to join our team,...


  • Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time

    We're seeking an experienced Personal Injury Advocate to join our team at Admiral Law. As a key member of our contact centre, you'll handle new client claims and provide top-notch customer service.About the role:Phone-based contact centre positionSet up new claims after comprehensive trainingOngoing training to stay up-to-date with policies and proceduresTo...


  • Cardiff, Cardiff, United Kingdom Recruit 3 Full time

    About the RoleWe are looking for an experienced mental health advocate to join our team at Recruit 3. As a self-employed advocate, you will work with vulnerable adults in the UK, providing support and guidance to help them navigate the complexities of mental health services. Key Tasks and Objectives• Deliver high-quality advocacy services to vulnerable...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    At BUUK Infrastructure, our vision is to accelerate the UK's transition to net zero. As a key player in this movement, we're seeking an exceptional Customer Experience Manager to drive our contact centre operations forward.We're committed to providing a supportive environment where our team members feel empowered to thrive. Our group of companies has been at...