Customer Experience Associate

4 weeks ago


Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a Customer Experience Associate to join our team in Cardiff, United Kingdom. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers and ensuring their overall experience is positive.

Key Responsibilities:

  • Handle customer inquiries and provide timely and effective support.
  • Provide accurate and up-to-date information on products and services.
  • Resolve customer complaints and issues efficiently.
  • Process customer orders and manage account information.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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