Customer Experience Director

3 days ago


Cardiff, Cardiff, United Kingdom Vans Full time

We are looking for a highly motivated and enthusiastic Customer Experience Director to join our Vans team in Cardiff, Wales. As a senior member of the store management team, you will be responsible for leading the sales team and driving consumer experience in our store.

The successful candidate will have excellent leadership and communication skills, as well as experience in customer-facing roles. A competitive salary of £30,000 - £35,000 per annum, plus a bonus scheme and comprehensive benefits package is on offer.

About the Role

  • Lead the sales team to deliver high levels of customer service and drive sales revenue.
  • Assist the Store and Assistant Store Manager with operational tasks, such as opening and closing the store.
  • Maintain all retail operation standards in line with the brand's visual merchandising guidelines.
  • Ensure operational policies and procedures are respected.
  • Understand your store's KPIs and play your part to ensure they are achieved.

What We Offer

  • A competitive salary of £30,000 - £35,000 per annum.
  • A bonus scheme that rewards outstanding performance.
  • Comprehensive benefits package, including pension scheme and staff discounts.
  • Career ownership, enabling you to build your knowledge and experience across different brands.
  • Tailored training, from an induction to ongoing online and face-to-face training sessions.


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