Customer Experience Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time

About the Role:

We're seeking a skilled Customer Experience Specialist to join our team at Starling Bank. As a Complaint Resolution Expert, you'll play a crucial role in ensuring our customers receive a fair and satisfactory outcome to their complaints.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner.
  • Communicate effectively with customers, empathizing with their concerns and providing regular updates throughout the investigation process.
  • Work collaboratively with colleagues to identify areas for process improvements and implement changes to enhance the customer experience.
  • Adapt to changing requirements and priorities, demonstrating resilience and a positive attitude in a fast-paced environment.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proactive and self-motivated, with a positive attitude and a willingness to learn and adapt.
  • Good judgment and decision-making skills, with the ability to make evidence-based decisions.

What We Offer:

  • A competitive salary and benefits package, including 25 days' holiday and an extra day off for your birthday.
  • Opportunities for career development and growth, with a focus on employee well-being and work-life balance.
  • A dynamic and supportive team environment, with a commitment to diversity, equity, and inclusion.

About Us:

At Starling Bank, we're on a mission to radically reshape banking and make it more accessible and user-friendly for everyone. We're a fully licensed UK bank with a culture and spirit that's fast-moving and disruptive. We're proud to bring together people of all backgrounds and experiences who love working together to solve problems.



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