Customer Resolution Specialist
3 weeks ago
About the Role
We're looking for a skilled Customer Resolution Specialist to join our team at Centrica. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers, ensuring their queries and complaints are resolved efficiently and effectively.
Key Responsibilities
- Provide exceptional customer service, resolving customer queries and complaints in a timely and professional manner.
- Manage customer cases, escalating issues where necessary to ensure a positive outcome.
- Develop and maintain a deep understanding of our products and services, using this knowledge to provide accurate and helpful information to customers.
- Collaborate with colleagues to ensure seamless communication and a consistent customer experience.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with regulatory requirements and company policies.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Proven experience in a customer-facing role, with a strong track record of resolving customer complaints and queries.
- Ability to work in a fast-paced environment, managing multiple customer cases and priorities effectively.
- Strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
- Familiarity with customer service software and systems, with the ability to learn new technology quickly.
What We Offer
- A competitive salary and benefits package, including pension and private medical cover.
- Ongoing training and development opportunities, to enhance skills and knowledge.
- A collaborative and supportive team environment, with opportunities for career progression.
- A comprehensive induction program, to ensure a smooth transition into the role.
How to Apply
If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your CV and a cover letter outlining your experience and qualifications.
-
Customer Experience Resolution Specialist
4 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout This Role:At Starling Bank, we're dedicated to providing exceptional customer experiences. As a Customer Experience Resolution Specialist, you'll play a vital role in achieving this goal.Key Responsibilities:Investigate and resolve customer complaints in a fair and timely manner.Communicate effectively with customers, ensuring they feel heard and...
-
Claims Resolution Specialist
3 days ago
Cardiff, Cardiff, United Kingdom ZIGUP plc Full timeAbout the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at ZIGUP plc. As a key member of our Personal Injury department, you will play a vital role in delivering exceptional customer service and resolving claims efficiently.Key ResponsibilitiesHandle personal injury claims from initial contact to resolution, providing...
-
Complaint Resolution Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeJob OverviewWe're seeking a skilled Complaint Resolution Specialist to join our Complaints Team at Starling Bank. As a key member of our team, you'll play a crucial role in delivering exceptional customer experiences by investigating and resolving complaints efficiently.Main ResponsibilitiesInvestigate and resolve customer complaints in a timely and fair...
-
Claims Resolution Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeAre you passionate about delivering exceptional customer service? Do you have a keen eye for detail and enjoy problem-solving? We are seeking a Claims Resolution Specialist to join our team at Admiral Group Plc.This is an excellent opportunity to develop your career and gain experience in a dynamic and supportive environment. You will receive a competitive...
-
Real Estate Dispute Resolution Specialist
3 days ago
Cardiff, Cardiff, United Kingdom QED Legal Full timeReal Estate Dispute Resolution SpecialistA long-established law firm in the Southeast of Wales is looking for a Real Estate Dispute Resolution Specialist to join their practice in Monmouth.About the Role:In this challenging and rewarding role, you will be responsible for managing property litigation cases, including boundary disputes, TOLATA claims, and land...
-
Customer Resolution Director
4 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We are seeking a highly skilled Customer Resolution Director to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.The successful candidate will be accountable for establishing...
-
Customer Experience Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We're seeking a skilled Customer Experience Specialist to join our team at Starling Bank. As a Complaint Resolution Expert, you'll play a crucial role in ensuring our customers receive a fair and satisfactory outcome to their complaints.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional...
-
Customer Experience Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeWe are seeking a talented and customer-focused individual to join our Customer Care team as a Customer Experience Specialist.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences, ensuring timely responses to customer inquiries, and providing valuable...
-
Dispute Resolution Solicitor
2 weeks ago
Cardiff, Cardiff, United Kingdom Chadwick Nott Full timeJob OverviewChadwick Nott are seeking an ambitious and motivated Solicitor to join their highly regarded dispute resolution team in Cardiff. This team provides expert legal advice to a wide range of clients on commercial, property, and housing disputes.About the RoleThis is a fantastic opportunity for a Specialist Litigator to work with a leading Top 100 law...
-
Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full timeAbout the RoleWe are seeking a skilled support professional to join our multidisciplinary Mental Health Crisis Resolution and Home Treatment Team. As a key member of the team, you will play a vital role in providing intensive home treatment to individuals in crisis, ensuring their safety and well-being.Working closely with a professionally qualified member...
-
Data Analyst
1 month ago
Cardiff, Cardiff, United Kingdom Creditsafe Full timeCreditsafe is seeking a skilled Data Analyst to join our Identity Resolution Team. As a key member of our team, you will play a crucial role in using cutting-edge technologies to understand our customers at a granular level.Key Responsibilities:Analyse patterns in company data across various international marketsInterpret customer data to identify optimal...
-
Customer Service Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Amber Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at Amber. As a key member of our Community Utilities department, you will be responsible for handling all inbound customer contact and providing a focused and friendly service with a strong 'first time resolution' mentality.Key ResponsibilitiesFirst time...
-
Indirect Tax Disputes Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom AVTR Full timeIndirect Tax Disputes SpecialistAVTR’s Indirect Tax Disputes team provides expert advice on resolving complex disputes with HMRC. Our team of specialists has a deep understanding of the indirect taxes, including VAT, excise duties, customs duties, and environmental taxes. We work closely with clients to identify potential issues and provide strategic...
-
Customer Support Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Future Publishing Full timeWe are Future, a global media company with ambitious goals and talented employees who bring them to life. Our mission is to connect people to their passions through high-quality content and innovative technology.We have a strong presence in specialist sectors like technology, gaming, music, creative, photography, field sports, knowledge, and home interest....
-
IT Support Specialist
5 days ago
Cardiff, Cardiff, United Kingdom ARO Full timeJob OverviewWe are seeking a skilled IT Support Specialist to join our team in Cardiff, Wales. As an IT Support Specialist, you will be responsible for providing exceptional customer support, managing monitoring software, troubleshooting issues, and resolving support queries efficiently.This is a full-time position with a salary of up to £26,000 per annum....
-
Customer Support Specialist
4 days ago
Cardiff, Cardiff, United Kingdom CCA Recruitment Group Full timeCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our Inbound Support & Sales team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and exceeding sales targets.About the RoleThis is an exciting opportunity to work with a dynamic...
-
Operations Maintenance Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Medstrom Full timeJob DescriptionWe are seeking a skilled Operations Maintenance Specialist to join our team at Medstrom. As a key member of our operations team, you will be responsible for the maintenance and repair of our equipment, ensuring our facilities run smoothly and efficiently.Key Responsibilities:Maintenance and repair of equipmentIdentification and resolution of...
-
Customer Support Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Capital On Tap Full timeCapital On Tap is seeking a skilled Career Development Opportunity for the role of Customer Support Specialist. Located in the vibrant city centre of Cardiff, this office-based position involves providing exceptional customer service via various channels, identifying vulnerable customers, and collaborating with both UK and US teams. The successful candidate...
-
Collections Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAt Admiral Money, we're looking for a skilled Collections Specialist to join our team. As a Collections Specialist, you'll play a crucial role in helping our customers get back on track with their finances.About the RoleThis is a challenging yet rewarding role that requires a unique blend of communication skills, empathy, and problem-solving abilities....
-
Aggregates Testing Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Tarmac Trading Limited Full timeWe are currently seeking an experienced Aggregates Testing Specialist to join our team at Tarmac Trading Limited.About the Role:The successful candidate will be responsible for organizing and undertaking technical testing to ensure test regimes and workload are met, comply with UKAS and/or Company systems. This includes supporting the investigation and...