Customer Experience Champion

3 weeks ago


Cardiff, Cardiff, United Kingdom FOOT LOCKER Full time
Why Join Our Team?

As a member of our sales floor team, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

About the Role

  • Responsibilities include delivering an exceptional customer experience, driving sales growth, and contributing to a positive and inclusive work environment.
  • You will work closely with the store management team to achieve sales targets, improve product knowledge, and enhance customer satisfaction.
  • Your primary responsibility will be to provide excellent customer service, ensuring that every customer feels valued and supported throughout their shopping experience.

Qualifications and Requirements

  • A minimum of 0-3 years of retail experience is required, preferably in a sales or customer-facing role.
  • You must be confident and comfortable engaging customers, delivering an elevated experience, and resolving issues with a smile.
  • Motivation to achieve great results is essential, driven by enthusiasm for interacting with customers and athletic products.
  • Flexible availability, including nights, weekends, and holidays, is also required.

Salary and Benefits

  • The estimated salary range for this role is £7.15 - £13.48 per hour.
  • You will also receive 28 days' holiday, plus an additional day per year for the first five years, and enjoy an associate discount of between 35% - 55%.
  • Additionally, you will have access to the Hapi App, offering discounts and prize draws, and the Employee Assistance Program - Retail Trust.


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