Customer Experience Lead

3 days ago


Cardiff, Cardiff, United Kingdom Card Factory Full time

We are looking for a Customer Experience Lead to join our store team in Llandudno and focus on delivering exceptional customer experiences.

About the Role

The Customer Experience Lead will be responsible for developing a team culture of putting the customer at the heart of everything we do. The successful candidate will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.

Key Responsibilities:
  • Coach, train, and develop colleagues within your store
  • Make commercial decisions around stock availability and merchandising
  • Actively seek contact with key stakeholders to gain a wider understanding of the business
  • Provide constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities

An estimated salary of £42,500 - £60,000 per annum is available for this role, depending on experience.



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