Head of Customer Experience

1 day ago


Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time
Job Overview

This is an exciting opportunity to lead a multi-skilled team and contribute to achieving the company's strategic goals. As the Head of Customer Experience, you will be responsible for fostering a culture of continuous improvement, driving innovation in contact centre capabilities, and promoting effective processes to achieve business results.

You will have a strong ability to collaborate and build relationships with stakeholders, as well as experience with agile practices and innovative mindset. A key attribute for success in this role is the ability to analyse data, prioritise effectively, and challenge decisions based on evidence and experience.



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