Customer Experience Associate

2 weeks ago


Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time
About the Role

The successful candidate will play a crucial role in assisting customers with renting, returning, and resolving any issues they may encounter. Key responsibilities include:

  • Providing exceptional customer service and communication skills
  • Assisting with administrative tasks, including verifying customer information and processing payments
  • Ensuring all rental processes are completed efficiently and accurately
  • Maintaining a full understanding of retail rental procedures and complying with company policies
  • Developing in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
What We Offer

In return for your hard work and dedication, we offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and development within our organization.

  • Salary: £20,000 - £25,000 per annum (dependent on location and experience)
  • 30 days holiday (including bank holidays)
  • Company pension scheme
  • Employee discount scheme
  • Funded Summer and Christmas events
  • Cycle to Work Scheme
  • Discounted car hire rates


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