Customer Experience Leader

24 hours ago


Cardiff, Cardiff, United Kingdom Mountain Warehouse Ltd Full time
Role Summary:

We are seeking a skilled and experienced Senior Sales Manager to join our team and drive business growth through exceptional customer service and visual merchandising.

The ideal candidate will have previous experience in a retail environment, be able to motivate and inspire a team, and have a genuine passion for selling and engaging with customers.

About the Job:

  • Lead and inspire a team of sales associates to achieve sales targets and deliver exceptional customer service
  • Develop and implement visual merchandising strategies to drive sales and engagement
  • Maintain high company standards in all areas of the store
  • Serve as a brand ambassador, promoting our values and products

Salary:

£32,000 - £35,000 per annum, depending on experience

Benefits:

  • 50% employee discount across Mountain Warehouse and Animal stores
  • Monthly bonus scheme rewarding outstanding performance
  • Twice-yearly uniform allowance to ensure you look professional
  • 20 days annual leave plus Bank Holidays, pro-rata to your contract
  • Auto-enrolment Pension scheme for secure financial future
  • Employee Referral Incentive for successful referrals
  • Employee Assistance Programme for personal wellbeing
  • Cycle to Work scheme for eco-friendly commuting
  • Development and progression opportunities within a fast-paced and stable environment
  • Colleague hardship scheme for times of need
  • Online learning portal for continuous professional development

This is a fantastic opportunity to join a leading outdoor retailer and develop your career in a dynamic and stable environment.



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