Chief Customer Experience Officer

1 month ago


Cardiff, Cardiff, United Kingdom Pobl Group Full time

We are seeking a visionary and innovative leader to spearhead our customer experience strategy. As Chief Customer Experience Officer, you will be responsible for driving excellence in customer service, managing cross-functional teams, and championing continuous improvement.

This role is at the forefront of our commitment to delivering exceptional customer experiences. You will play a pivotal role in shaping our customer-centric approach, collaborating with various departments to ensure seamless and effective services.

To excel in this position, you will require a unique blend of experience, skills, and knowledge. Ideally, you have held a senior management position within customer service, inspiring teams to deliver person-centred services across multiple channels. Your ability to manage change, drive innovation, and apply creative problem-solving approaches will be essential.

We offer a competitive salary package, including £68,676 per annum, 26 days' holiday entitlement (rising to 30 days with length of service), and a range of benefits such as pension scheme, sick pay, and colleague referral scheme. If you are passionate about delivering outstanding customer experiences and leading high-performing teams, we encourage you to apply.

About Us:

Pobl Group is a leading provider of housing, care, and support services across Wales, dedicated to creating positive change in our communities. Our mission is to provide quality homes and services that enhance the lives of our customers, with a commitment to putting people at the heart of everything we do.

Job Requirements:

  • Full-time
  • Fixed-term contract

We welcome applications from individuals who share our values and are committed to delivering exceptional customer experiences.



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