Customer Experience Specialist

22 hours ago


Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full time
Job Overview

We are seeking an experienced Customer Experience Specialist to join our team at ENGINEERINGUK. This is a fantastic opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our business.

The successful candidate will have excellent communication skills, be able to multitask, and have a passion for delivering exceptional customer service.

As a Customer Experience Specialist, you will be responsible for ensuring that every customer interaction is positive and memorable. You will work closely with our team to resolve any issues and provide solutions that meet our customers' needs.

This is a full-time role with a competitive salary of £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits, including a pension scheme, life assurance, and a generous holiday allowance.

About Us

ENGINEERINGUK is a leading provider of engineering services. We have over 316 cafes across the country, with teams working closely to ensure exceptional customer experiences. Our diversity is celebrated, and we strive to create a workforce that reflects our customers' backgrounds, not just here in the UK but worldwide.

We're proud to be accredited as a Disability Confident Leader, committed to providing a fully inclusive and accessible recruitment process.

What We Offer
  • A flexible working arrangement from day one.
  • A retirement savings plan.
  • Life Assurance.
  • An exclusive deals and discounts website saving you money on everyday purchases.
  • Uniform provided and policies to support you through life's moments.
  • Holiday starting at 28 days (including Bank Holidays).
  • Access to our colleague networks providing a space for colleagues to come together.


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