Head of Café Experience

3 weeks ago


Cardiff, Cardiff, United Kingdom Cardiff Food Full time

Café Experience Manager

Join us at Cardiff Food as we embark on an exciting new chapter in our journey to become the leading coffee shop chain in the region

About the Company

We're a passionate team dedicated to serving high-quality food and drinks, while providing an exceptional customer experience. Our goal is to make every customer feel valued and appreciated, which is why we're looking for someone who shares our vision and values.

About the Role

We're seeking a highly skilled and experienced manager to oversee the day-to-day operations of our busy café. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service, managing a team, and achieving sales targets.

Key Responsibilities

  • Manage the café's staff, including recruiting, training, and performance management
  • Monitor and analyze sales data to identify areas for improvement and develop strategies to increase revenue
  • Maintain the highest standards of food quality, presentation, and cleanliness

Requirements

  • A minimum of 2 years' experience in a similar management role
  • Proven track record of delivering sales growth and improving customer satisfaction
  • Excellent leadership and communication skills

Salary and Benefits

The salary for this role is approximately £42,000 - £52,000 per annum, depending on experience. In addition to a competitive salary, you will receive a comprehensive benefits package, including annual bonus, stock options, and flexible working hours.



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