Customer Experience Director

3 weeks ago


Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time
Role Overview

We're looking for a seasoned Customer Experience Director to drive the development of seamless customer experiences that help businesses thrive. As a key member of our team, you'll be responsible for shaping innovative services that deliver both business impact and customer value.

Main Responsibilities
  • Oversee end-to-end service design projects, from research and strategy to implementation.
  • Identify emerging trends, untapped business opportunities, and customer needs to shape innovative services.
  • Conduct immersive research to deeply understand customer behaviors, pain points, and motivations.
  • Foster a culture of experimentation and customer focus by testing ideas, validating assumptions, and exploring solutions that address customer needs.


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