Customer Experience Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Frasers Group Full time

We are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team at Frasers Group. As a key member of our club operations team, you will be responsible for delivering exceptional customer experiences, supporting the sales and retention of memberships, and contributing to the overall success of our clubs.

The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of customer service principles, and a flexible approach to working shifts to suit the needs of the business. They will be passionate about fitness, administration, and customer service, with a keen eye for detail and a commitment to excellence.

In return for your hard work and dedication, you can expect a competitive salary of around £28,000-£32,000 per annum, depending on experience and location. You will also benefit from a range of benefits, including 20% discount across all facias, free gym membership, and opportunities for career development and progression.



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