Senior Customer Experience Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom Wilmington plc Full time
Job Summary

This pivotal role involves leading the strategic improvement of customer service across the business, ensuring successful delivery of all customer communications and services while achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

As a Senior Customer Experience Manager, you will be responsible for developing and implementing a customer service strategy focused on exceeding client expectations and delivering satisfaction.



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