Senior Customer Experience Manager
2 weeks ago
This pivotal role involves leading the strategic improvement of customer service across the business, ensuring successful delivery of all customer communications and services while achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
As a Senior Customer Experience Manager, you will be responsible for developing and implementing a customer service strategy focused on exceeding client expectations and delivering satisfaction.
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Customer Experience Manager
1 month ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeAbout the RoleThe Customer Experience Manager will be responsible for leading a team of Guest Service Representatives, providing first point of contact for stakeholders, and driving exceptional guest service.You will work closely with senior management to deliver high standards of customer service across all centre touch points, ensuring a seamless and...
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Customer Experience Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Best Days Travel Full timeJob Title: Customer Experience ManagerWe are seeking a highly skilled and experienced individual to join our team as a Customer Experience Manager. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:This is an exciting opportunity to take your career to the...
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Customer Experience Manager
1 week ago
Cardiff, Cardiff, United Kingdom Kasha Full timeJob TitleA highly skilled and experienced Customer Experience Manager is required to lead our call center team in delivering exceptional customer experiences. This role involves managing a team of customer service representatives, ensuring service excellence, team development, and operational efficiency. Key ResponsibilitiesTeam Management:Lead, mentor, and...
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Customer Experience Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAt BUUK Infrastructure, our vision is to accelerate the UK's transition to net zero. As a key player in this movement, we're seeking an exceptional Customer Experience Manager to drive our contact centre operations forward.We're committed to providing a supportive environment where our team members feel empowered to thrive. Our group of companies has been at...
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Customer Experience Manager
1 week ago
Cardiff, Cardiff, United Kingdom Costa Coffee Full timeAt Costa Coffee, we're passionate about crafting exceptional experiences for our customers. As a Customer Experience Manager, you'll play a key role in driving sales growth and delivering high-quality service.As part of our team, you can expect:A competitive salary of £33 per hour, rising to £12.83 with training and experienceA comprehensive benefits...
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Customer Experience Manager
1 week ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeJob Description: As a Customer Service Executive, you will be the primary point of contact for our customers, handling their queries and resolving issues efficiently. You will work closely with our customer services team to ensure seamless delivery of our services.Responsibilities and Accountabilities:Deliver exceptional customer service through phone,...
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Chief Customer Experience Officer
1 month ago
Cardiff, Cardiff, United Kingdom Pobl Group Full timeWe are seeking a visionary and innovative leader to spearhead our customer experience strategy. As Chief Customer Experience Officer, you will be responsible for driving excellence in customer service, managing cross-functional teams, and championing continuous improvement.This role is at the forefront of our commitment to delivering exceptional customer...
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Customer Experience Advocate Manager
1 month ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeV12 Retail Finance is a leading provider of retail finance solutions, and we are seeking a talented individual to join our team as a Customer Experience Advocate Manager. This is an exciting opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences.About UsWe pride ourselves on our...
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Customer Experience Manager
5 days ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout UsLexisNexis Risk Solutions is the essential partner in the assessment of risk. We offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our team is dedicated to providing tailored support to each of our customers during critical times...
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Risk Management Senior Consultant
2 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeA well-established Practice is seeking a Senior Audit Manager to oversee audit activities within their organisation.Your responsibilities will include supervising other auditors, ensuring timely completion of assigned tasks, and maintaining high-quality standards.Assist in developing the annual audit plan.Execute and schedule audit engagements based on the...
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Customer Experience Advisor
1 month ago
Cardiff, Cardiff, United Kingdom CV Library Full timeExciting Career OpportunityWe are seeking a talented individual to join our team as a Customer Experience Advisor. This is an exciting opportunity to gain a lifelong set of skills within the futureproof energy market, while being able to progress to your own personal career goals through a commitment to employee development.Job Description:This role will...
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Customer Experience Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Workwales Full timeWorkwales is seeking an experienced Customer Experience Specialist to join our team. This is an exciting opportunity to work with a niche company that prioritizes delivering exceptional customer experiences.The ideal candidate will have prior experience in customer-facing roles, preferably in retail or manufacturing settings. They will be responsible for...
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Customer Experience Liaison
9 hours ago
Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000As a customer support specialist at beBee Professionals in Cardiff, you will play a critical role in delivering outstanding customer experiences.Your key responsibilities will include:Responding to customer inquiries and resolving issues promptly and professionally.Providing accurate product and service information to customers.Processing customer orders and...
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Customer Experience Champion
1 week ago
Cardiff, Cardiff, United Kingdom FOOT LOCKER Full timeWhy Join Our Team?As a member of our sales floor team, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.About the RoleResponsibilities include delivering an exceptional customer experience, driving sales growth, and contributing to a positive and inclusive work environment.You will work closely with...
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Customer Experience Advisor
3 months ago
Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cardiff, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Experience Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeCompany OverviewStarling Bank is a pioneering financial institution that has revolutionized the banking industry with its cutting-edge technology and innovative approach. As a leading provider of digital banking services, we offer our customers a secure, convenient, and user-friendly experience.Job DescriptionWe are seeking a skilled Customer Experience...
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Customer Experience Ambassador
7 days ago
Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full timeAbout UsAt ENGINEERINGUK, we're committed to delivering exceptional customer experiences in our 316 Cafes across the country. As a Barista, you'll be at the forefront of this mission, ensuring that every customer interaction is positive and memorable.The RoleWe're seeking a skilled Barista to join our team, bringing your expertise in crafting high-quality...
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Customer Experience Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Card Factory Full timeOpportunity Overview:We are seeking a highly motivated and experienced Team Leader to join our Card Factory team in Milford Haven.Job Summary:This is an exciting opportunity to join our team as a Team Leader, where you will be responsible for supporting the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer...
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Workplace Experience Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom The Crown Estate Full timeCompany Overview:The Crown Estate is a unique business with a diverse portfolio of property, infrastructure, and retail assets. Our vision is to create exceptional experiences for our guests and visitors.About the Role:We are seeking a skilled Workplace Experience Manager to join our team in Cardiff. As a key member of our Workplace Operations, you will play...
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Customer Experience Director
1 week ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeRole OverviewWe're looking for a seasoned Customer Experience Director to drive the development of seamless customer experiences that help businesses thrive. As a key member of our team, you'll be responsible for shaping innovative services that deliver both business impact and customer value.Main ResponsibilitiesOversee end-to-end service design projects,...